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Mail scanner - relating with contact issue (on the edge of bug) #16492
GarethHumbel
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Feature improvement
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Currently mailscaner can relate ticket to Account 1:1 but it is not possible to relate ticket to Contact in the same way.
Proper setup would be both Accounts and Contacts relation 1:1
Current config throwing all tickets to any contact assigned to Account to the same bag, so I guess if all contacts have access to Customer Portal they can read each-other emails (here security thing ringing bell).
Ticket should be preliminary assigned to a Contact and if Account is a Private Individual ticket shall be assigned to Account.
Both UI 0 Account and Contact fields needs to be filled up as to create 1:1 relation with respective record what needs to be controlled by email address.
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