Incident State

[caseywatts]

If/when we want to determine incident state in this gem, Micah did some work on that we can use!

module IncidentState
  UNASSIGNED="1"
  ASSIGNED="2"
  IN_PROGRESS="3"
  ON_HOLD="4"
  RESOLVED="6"
  CLOSED="7"
end

def isClosed(inc)
    return inc.incident_state == IncidentState::CLOSED
end

https://gist.github.com/mrosales/4d8108a4a1305e5ef3c9

[mrosales]

@caseywatts

Turns out we actually cannot use this directly in the gem. State numbers are dependent on the installation and the labels are not static either, so it would have to be an internal class extension, or there would have to be a function to configure the states.