Order status is pending in magento 2 even though payment successfull

[sridevi247commerce]

Magento version - 2.4. 5 open source
Worldpay version - 2.4.5-p20823
Most of the orders get stuck on pending state itself even though payment confirmation from the banking team.
Please help us to fix the issue asap

[obsergiu]

just a couple of suggestions:

• make sure the cron is running properly
• look into var/log/worldpay.log and see if the notifications are coming from Worldpay, eg:
  [2024-08-19T05:54:39.935100+00:00] WorldPay.INFO: ########## Received notification ##########
• look into the worldpay dashboard under Integrations > Merchant Channels (or something similar) and make sure the call back URL for http is active and is set to your website, something like: https://www.domain.com/worldpay/notification

P.S. As a reference for anyone struggling with this issue