-
Notifications
You must be signed in to change notification settings - Fork 0
/
Copy pathtest_twitter_x_test.csv
We can't make this file beautiful and searchable because it's too large.
3715 lines (3709 loc) · 730 KB
/
test_twitter_x_test.csv
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1000
tweet_id,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
569682010270101504,American,,zsalim03,,0,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,,2015-02-22 18:15:50 -0800,Texas,Central Time (US & Canada)
569608307184242688,American,,sa_craig,,0,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",,2015-02-22 13:22:57 -0800,"College Station, TX",Central Time (US & Canada)
567879304593408001,Southwest,,DanaChristos,,1,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,,2015-02-17 18:52:31 -0800,CT,Eastern Time (US & Canada)
569757651539660801,US Airways,,rossj987,,0,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,,2015-02-22 23:16:24 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569900705852608513,American,,tranpham18,,0,@AmericanAir still no response from AA. great job guys!,,2015-02-23 08:44:51 -0800,New York City,Eastern Time (US & Canada)
569235062862036992,United,,setfive,,0,"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?",,2015-02-21 12:39:49 -0800,"Central Sq. Cambridge, MA",Eastern Time (US & Canada)
569824422279950336,US Airways,,earthXplorer,,1,@USAirways hello??? Anyone there?,,2015-02-23 03:41:43 -0800,"Miami, Fl. USA",Eastern Time (US & Canada)
567880416201293824,US Airways,,AliNHamdani,,0,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,,2015-02-17 18:56:56 -0800,Islamabad,Islamabad
570021943899877377,US Airways,,BradleyPollock,,0,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",,2015-02-23 16:46:36 -0800,,
569690664029462529,American,,kaps12,,0,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,,2015-02-22 18:50:13 -0800,,
570271205300703232,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,2015-02-24 09:17:05 -0800,,Quito
569996446348517376,US Airways,,jasemccarty,,0,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.,,2015-02-23 15:05:17 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568105481018822656,Southwest,,OJ27Canelo,,0,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb,,2015-02-18 09:51:16 -0800,,
570275010759102466,American,,paintbranch1398,,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,,2015-02-24 09:32:12 -0800,,
568085308727808000,Southwest,,jaimegenova,,0,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,,2015-02-18 08:31:06 -0800,Tennessee,Central Time (US & Canada)
569981015378112512,US Airways,,jasemccarty,,0,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",,2015-02-23 14:03:58 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
570271064141352960,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,2015-02-24 09:16:31 -0800,,Central Time (US & Canada)
567852264099999744,Delta,,JetBlueNews,,0,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe,,2015-02-17 17:05:04 -0800,USA,Sydney
567848374113693697,United,,dwjones712,,0,@united $55 cab ride to dfw from love got me my bag. Reimburse?,,2015-02-17 16:49:37 -0800,,Quito
569678787383857152,Delta,,cbogie,,0,@JetBlue ill call in the morning. too upset right now.,"[40.64797296, -73.77939249]",2015-02-22 18:03:01 -0800,indoors,Pacific Time (US & Canada)
569522923029041153,Southwest,,gotomaio,,0,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,,2015-02-22 07:43:40 -0800,,Quito
569552374882299904,United,,Laura_GomezRod,,0,@united what's the status of flight 1008 Bogotá-Houston?,,2015-02-22 09:40:42 -0800,"Phoneix, AZ",Eastern Time (US & Canada)
569917183385432064,American,,J0eSmith,,0,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,,2015-02-23 09:50:19 -0800,,
569677660890116096,American,,andreach1,,0,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines","[32.89772724, -97.03561645]",2015-02-22 17:58:33 -0800,ATX ,Central Time (US & Canada)
569567629083430912,US Airways,,Asiators,,0,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,,2015-02-22 10:41:19 -0800,"Dallas, TX",Central Time (US & Canada)
568761693997674496,Delta,,Ch1en1,,0,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,,2015-02-20 05:18:49 -0800,,Greenland
570114451120074752,American,,Steponme,,0,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","[32.91792297, -97.00367737]",2015-02-23 22:54:12 -0800,"Moore, OK & Woodway, TX",Central Time (US & Canada)
569870442388983808,US Airways,,ashwatson3,,0,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,,2015-02-23 06:44:35 -0800,,
569968023592943616,Delta,,DavidAlfieWard,,0,"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.",,2015-02-23 13:12:20 -0800,London UK & USA,
568262481698803712,United,,santiagopinzong,,0,"@united we finally just arrive to Bogota, good but long flight!!",,2015-02-18 20:15:08 -0800,Colombia,Central Time (US & Canada)
570246839225745408,American,,LSNorwich,,0,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,,2015-02-24 07:40:15 -0800,,London
568172843520950272,Delta,,navyseal6,,0,"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf","[0.0, 0.0]",2015-02-18 14:18:56 -0800,New York,Eastern Time (US & Canada)
568438142673555457,US Airways,,KMac0125,,0,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,,2015-02-19 07:53:08 -0800,Boston,
569603875671396352,United,,UK_Petrolhead,,1,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",,2015-02-22 13:05:21 -0800,,
569483987564961792,US Airways,,sydsimone,,0,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",,2015-02-22 05:08:57 -0800,,
570004421352001536,US Airways,,monky797,,0,@USAirways I will never fly us airways again.,,2015-02-23 15:36:58 -0800,,
568984098909237248,United,,2533107724Paul,,1,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",,2015-02-20 20:02:35 -0800,Gig Harbor,
567756556536909825,Southwest,,The_Chellers,,0,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,,2015-02-17 10:44:46 -0800,"Washington, DC",Eastern Time (US & Canada)
569852657327738880,American,,StephanSDalal,,0,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",,2015-02-23 05:33:55 -0800,,
569938487920566272,US Airways,,johnhughesrocks,,0,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,,2015-02-23 11:14:59 -0800,,
568632394929958912,Virgin America,,SoleXclusive415,,0,@VirginAmerica momma I made it! 😁😁😁,,2015-02-19 20:45:02 -0800,Bay Area,
568175537258156033,Delta,,BernieCheersing,,0,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,,2015-02-18 14:29:38 -0800,Washington DC,Central Time (US & Canada)
570298679250305024,American,,chrissieward71,,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,,2015-02-24 11:06:15 -0800,oklahoma,
570290421336813568,US Airways,,KenzieC_,,0,@USAirways thank you!!,,2015-02-24 10:33:26 -0800,"Boynton Beach, FL",Eastern Time (US & Canada)
569721039158173697,American,,LaurieAnnFoster,,0,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia",,2015-02-22 20:50:55 -0800,,Atlantic Time (Canada)
568955077165260800,Delta,,innovatefitnow,,0,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,,2015-02-20 18:07:15 -0800,,
568391878871285760,Delta,,lbyav,,0,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,,2015-02-19 04:49:18 -0800,"29 Sawyer Rd., Waltham, MA",Eastern Time (US & Canada)
569192549170032640,United,,CBench79,,0,@united what's the hold up with flight 6475 from SLC to DEN??,,2015-02-21 09:50:53 -0800,"Salt Lake City, UT",Central Time (US & Canada)
569592981742878721,American,,EricRoberts,,0,http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir,,2015-02-22 12:22:04 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568385303267782656,United,,jchatelain,,0,"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",,2015-02-19 04:23:11 -0800,Paris,Paris
567768417038761987,US Airways,,JenniesMagic,,0,@USAirways done,,2015-02-17 11:31:53 -0800,,Eastern Time (US & Canada)
569634918973751297,American,,sarahzou,,0,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",,2015-02-22 15:08:42 -0800,,Central Time (US & Canada)
569691772000931840,American,,sierrasalles,,0,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,"[39.85437802, -104.67127565]",2015-02-22 18:54:37 -0800,✨,Arizona
569256107186782209,Southwest,,scoobydoo9749,,0,@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes,"[39.1798687, -76.6707032]",2015-02-21 14:03:26 -0800,"Tallahassee, FL",America/Chicago
569075205106229248,Southwest,,MikeGarrettSTL,,0,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,,2015-02-21 02:04:36 -0800,"St Louis, MO",Central Time (US & Canada)
569989340052344832,Southwest,,DrewDepo,,0,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",,2015-02-23 14:37:03 -0800,KCMO,
570265626146512896,American,,kdtate,,0,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",,2015-02-24 08:54:54 -0800,,
569615109363929088,Virgin America,,FiDiFamilies,,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,,2015-02-22 13:49:59 -0800,New York City ,Eastern Time (US & Canada)
569278347441799169,United,,gerryrard,,0,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,,2015-02-21 15:31:49 -0800,New York City,Eastern Time (US & Canada)
569296356143050754,United,,ScottyNeuman,,1,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,"[39.85760174, -104.66669625]",2015-02-21 16:43:22 -0800,"Montana, God's country
",Pacific Time (US & Canada)
569659668412407808,American,,agoldenbrown,,0,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,,2015-02-22 16:47:03 -0800,NYCATL,Eastern Time (US & Canada)
568923827788505088,Southwest,,bodoughty,,0,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,,2015-02-20 16:03:05 -0800,,
569950785859145728,US Airways,,DanielleWaugh,,0,"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.","[39.87010428, -75.2507858]",2015-02-23 12:03:51 -0800,"Portland, Maine",Eastern Time (US & Canada)
570253859412529152,American,,DarknesProdigy,,0,@AmericanAir oh it's nothing my issue was already resolved and I am in the air,,2015-02-24 08:08:09 -0800,"Pirate Isle, Arcadia",Eastern Time (US & Canada)
569964332026634241,Southwest,,Jimmis2001,,0,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,,2015-02-23 12:57:40 -0800,,Eastern Time (US & Canada)
570302358242115584,American,,JohnMHaaland,,0,@AmericanAir thanks,,2015-02-24 11:20:52 -0800,New York Tri-State,Eastern Time (US & Canada)
569006801192161280,Delta,,jmoalmawali,,0,@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation,,2015-02-20 21:32:47 -0800,Boston,
570112074249928704,American,,UncleDomDom,,0,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,,2015-02-23 22:44:45 -0800,,Eastern Time (US & Canada)
568543965026390016,Southwest,,shayhooke,,1,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv,,2015-02-19 14:53:38 -0800,,Pacific Time (US & Canada)
569618371148443649,American,,SarahisJewish,,0,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","[38.85482856, -77.04128223]",2015-02-22 14:02:57 -0800,"Los Angeles, CA",Quito
570298918971576320,United,,CheerTymeDad,,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service,,2015-02-24 11:07:12 -0800,,
570151698489954304,United,,DJPartyMarty,,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,"[45.58711296, -122.58038932]",2015-02-24 01:22:12 -0800,,Pacific Time (US & Canada)
569586098772578304,Southwest,,TacoDangerous,,0,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF,,2015-02-22 11:54:43 -0800,"Two Guns, Arizona",Central Time (US & Canada)
569856874604048385,US Airways,,jcsolomons,,0,@USAirways Thank you. The website crashing for me.,,2015-02-23 05:50:40 -0800,"Boston, MA",Quito
569457148129779714,United,,meigheyburn,,0,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M,,2015-02-22 03:22:18 -0800,"Akron, Ohio",Eastern Time (US & Canada)
569199676282564609,Delta,,CamiCorreaBal,,0,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",,2015-02-21 10:19:12 -0800,,Bogota
569855205187190784,American,,stevenmartz,,0,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,,2015-02-23 05:44:02 -0800,,
569577771292237824,US Airways,,maddie_helms,,0,@USAirways never flying you guys again. your customer service is awful,,2015-02-22 11:21:37 -0800,michigan,
570301395141836801,American,,JoBarredaV,,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,,2015-02-24 11:17:02 -0800,Mexico City,Central Time (US & Canada)
568145983931969536,Delta,,ToriThatMexican,,0,@JetBlue I thought the same thing after I sent it,"[46.14149629, -122.90609053]",2015-02-18 12:32:12 -0800,pnw,Arizona
568168034394873857,Southwest,,JDG1206,,0,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,,2015-02-18 13:59:50 -0800,"Fort Worth, TX",Central Time (US & Canada)
569176969872605184,Southwest,,michaelroselle,,0,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",,2015-02-21 08:48:59 -0800,"Oklahoma City, OK",Eastern Time (US & Canada)
569991606385967107,United,,jasonpblakey,,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,"[40.6992418, -74.17884798]",2015-02-23 14:46:03 -0800,,London
568155289146363904,United,,MGsoundguy,,0,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards,,2015-02-18 13:09:11 -0800,"Houston TX
",
569747533641199617,US Airways,,FallNightLights,,1,@USAirways is the worst airline to ever travel with.,,2015-02-22 22:36:12 -0800,Detroit - Hampton U.,Quito
568141111601926145,Southwest,,girlnamednour,,0,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme,,2015-02-18 12:12:51 -0800,"Hockeytown, USA",Eastern Time (US & Canada)
568958322306650113,US Airways,,KClinton39,,0,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",,2015-02-20 18:20:09 -0800,"Columbus, OH",Central Time (US & Canada)
568889116399525888,Southwest,,sammi_jon3s,,2,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh,,2015-02-20 13:45:09 -0800,,
569558377178603520,US Airways,,smw04,,0,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,,2015-02-22 10:04:33 -0800,,Atlantic Time (Canada)
568866106317746176,Southwest,,SAMoore10,,0,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks,,2015-02-20 12:13:43 -0800,"Austin, TX",Central Time (US & Canada)
569679296572170240,American,,DedeFilsAime,,0,@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight,,2015-02-22 18:05:03 -0800,,Central Time (US & Canada)
569909711962640384,American,,StarkJedi,,0,@AmericanAir dmed the name,,2015-02-23 09:20:38 -0800,,
568817894030741504,United,,redirsrm,,0,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,,2015-02-20 09:02:08 -0800,,Eastern Time (US & Canada)
570308309682675712,American,,SweeLoTmac,,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,,2015-02-24 11:44:31 -0800,,Quito
567870895383015424,Southwest,,BmoreSmurf,,0,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!",,2015-02-17 18:19:06 -0800,Most likely Costco,Eastern Time (US & Canada)
569940579221504001,Delta,,SupaDR3,,0,Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”,,2015-02-23 11:23:17 -0800,Land of the ✌️free✌️,Eastern Time (US & Canada)
568496176116457472,Southwest,,funnyfellah,,0,@SouthwestAir can't DM you without you following me...,,2015-02-19 11:43:45 -0800,,
569939265154617344,Delta,,RascoePattie,,0,@JetBlue which type plane is flt 1065 from bos to rsw?,,2015-02-23 11:18:04 -0800,,
568988757954678784,United,,Csqd,,0,@united it most certainly was not.,"[40.71857786, -73.99426076]",2015-02-20 20:21:05 -0800,"Vail, CO",Mountain Time (US & Canada)
569344598482546690,United,,ralonG2013,,0,@United also ran out of water and refused service #costumerservice #legit #jk,,2015-02-21 19:55:04 -0800,just living the dream ,
569225958495952897,US Airways,,courtnush,,0,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",,2015-02-21 12:03:38 -0800,"Downtown Phoenix (#dtphx), AZ",
569170590831132672,Southwest,,troyhorton,,0,@SouthwestAir DM sent. Thank you.,,2015-02-21 08:23:38 -0800,"Dallas, TX",Central Time (US & Canada)
569564566272811008,US Airways,,CDarnall1,,0,@USAirways your mobile app is horrible! Needs a major overhaul,,2015-02-22 10:29:09 -0800,"Lexington, KY",Eastern Time (US & Canada)
567752009806131200,Southwest,,jonw4570,,0,@SouthwestAir no had to rebook my flight myself and am about to board in bham.,,2015-02-17 10:26:42 -0800,"Huntsville, AL",Central Time (US & Canada)
567732372997963777,US Airways,,JasonPlizga,,0,@USAirways flight #3900 fro ORF to PHL.,,2015-02-17 09:08:40 -0800,,
569148114193530881,Southwest,,SuccessHorizons,,0,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",,2015-02-21 06:54:19 -0800,"Barrington, Rhode Island",Eastern Time (US & Canada)
568430874049581058,Delta,,Old_bauer,,0,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,,2015-02-19 07:24:15 -0800,,Eastern Time (US & Canada)
569686401735745536,American,,TranceInJail,,0,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,,2015-02-22 18:33:17 -0800,NYC/TX,Central Time (US & Canada)
569688245019111425,American,,c_cgottlieb,,0,@AmericanAir pathetic service,,2015-02-22 18:40:36 -0800,"Washington, DC",Atlantic Time (Canada)
567886093749604353,United,,JSHanselman,,0,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",,2015-02-17 19:19:30 -0800,"Boise, ID",Mountain Time (US & Canada)
570063648468688899,American,,nrosenb1,,0,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,,2015-02-23 19:32:19 -0800,,
568216286561374208,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,2015-02-18 17:11:34 -0800,"New York, sort of!",
568578057293807616,Southwest,,itsjessme_,,1,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons,,2015-02-19 17:09:07 -0800,,Alaska
567745845781864449,Southwest,,GameDaySweetie,,0,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",,2015-02-17 10:02:12 -0800,"Nashville, TN",
569691100090273792,American,,cbratch67,,0,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,,2015-02-22 18:51:57 -0800,,
569520712379052032,United,,worldknits,,0,@united DM'ed you,,2015-02-22 07:34:53 -0800,"Fredericksburg, VA",Eastern Time (US & Canada)
570084582780899328,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,2015-02-23 20:55:30 -0800,,Pacific Time (US & Canada)
568892505829347329,United,,jeeden_1,,0,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,,2015-02-20 13:58:37 -0800,"Purcellville, VA",
570298411582394368,United,,JordanTapiia,,0,@united follow me please this airline is beautifull ♥,,2015-02-24 11:05:11 -0800,"Brooklin, New York",Central Time (US & Canada)
567804718886711296,Southwest,,nujoud,,0,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",,2015-02-17 13:56:08 -0800,,
570271644473622528,United,,fuchsialipstick,,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",,2015-02-24 09:18:49 -0800,,Quito
568922057552977920,United,,KatieJelen,,1,@united I need you...to be a better airline. ^LOL,,2015-02-20 15:56:03 -0800,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
569692982955237377,American,,andresfreyesp,,0,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",,2015-02-22 18:59:26 -0800,,Canberra
568499629043687426,Delta,,bmose14,,0,"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp",,2015-02-19 11:57:28 -0800,"Boston, MA",Eastern Time (US & Canada)
570082819025838080,American,,Gww1863,,0,@AmericanAir on our way now,"[39.8893997, -75.219676]",2015-02-23 20:48:30 -0800,,
568911350656675841,Virgin America,,drsaadiaim,,0,@VirginAmerica your inflight team makes the experience #amazing!,,2015-02-20 15:13:30 -0800,Boca Raton FL 33434,
570057871058079745,American,,weezerandburnie,,0,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,,2015-02-23 19:09:22 -0800,Belle MO,
567737449938685952,Southwest,,jjenreich,,0,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,,2015-02-17 09:28:50 -0800,Fort Lauderdale,Central Time (US & Canada)
568180525644398593,United,,santiagopinzong,,0,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",,2015-02-18 14:49:28 -0800,Colombia,Central Time (US & Canada)
569640446999203842,Southwest,,marvokino,,0,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!,,2015-02-22 15:30:40 -0800,,Central Time (US & Canada)
569967897600139264,American,,Potatopainter,,0,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",,2015-02-23 13:11:50 -0800,Earth,
569194348375613441,United,,drwebber,,0,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,,2015-02-21 09:58:02 -0800,"Chicago, IL",
568560786756366336,Delta,,dcooode,,0,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.,,2015-02-19 16:00:29 -0800,,
569747170741465088,American,,LisaMitchL,,0,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays,,2015-02-22 22:34:45 -0800,Indianapolis,Eastern Time (US & Canada)
569333934670139392,US Airways,,asset25,,0,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,,2015-02-21 19:12:42 -0800,,
567728533771132928,US Airways,,TheTaxDiva,,0,@USAirways your customer service is horrible,,2015-02-17 08:53:24 -0800,MiamiHoustonDCHouston,Central Time (US & Canada)
569968282532315136,United,,scott_fitzy,,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",,2015-02-23 13:13:22 -0800,,Eastern Time (US & Canada)
569947414263701505,American,,rduffy487,,0,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,,2015-02-23 11:50:27 -0800,,
568416519073468416,Southwest,,susie_easton,,0,"@SouthwestAir aww thanks!! Other than that, love it!","[28.43585235, -81.30356273]",2015-02-19 06:27:13 -0800,"Orlando, Florida",Eastern Time (US & Canada)
570257107737571329,US Airways,,mikebrandes,,0,@USAirways I made it- thx.,,2015-02-24 08:21:04 -0800,"Minneapolis, MN",Eastern Time (US & Canada)
568890062286385153,Virgin America,,LizaUtter,,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,,2015-02-20 13:48:54 -0800,"Malibu, CA",Pacific Time (US & Canada)
569181132685574144,United,,hadAbadWeek,,1,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",,2015-02-21 09:05:31 -0800,,
570199481943261184,US Airways,,bcruz1028,,0,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,,2015-02-24 04:32:04 -0800,,
569934460617039872,American,,steveyuhas,,0,"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!",,2015-02-23 10:58:58 -0800,✡ Los Angeles ✡,Pacific Time (US & Canada)
568418531777355776,Southwest,,iammmadeux,,0,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,,2015-02-19 06:35:13 -0800,CT,Eastern Time (US & Canada)
569229796401684480,United,,school_tales,,0,@united nope. no case id either time.,,2015-02-21 12:18:53 -0800,midwest and sometimes Spain,
568641342869544960,Delta,,anewyorkminich,,0,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,,2015-02-19 21:20:35 -0800,manhattan. ,
568080133195755520,United,,greghei1,,1,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",,2015-02-18 08:10:32 -0800,"Fremont, California",Pacific Time (US & Canada)
570255256589766656,Southwest,,kdtwill,,2,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",,2015-02-24 08:13:42 -0800,"Austin, Texas",
568501539167473664,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi,,2015-02-19 12:05:03 -0800,USA,Sydney
568185516971204608,United,,od2be2003,,0,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir",,2015-02-18 15:09:18 -0800,"Dallas, TX",Eastern Time (US & Canada)
568088472772157440,Virgin America,,AlMehairiAUH,,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,,2015-02-18 08:43:41 -0800,Abu Dhabi,Abu Dhabi
568643357108531200,Delta,,Brian_Genest,,0,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,,2015-02-19 21:28:35 -0800,Maine,Eastern Time (US & Canada)
568759914514014208,Southwest,,butimvikki,,0,@SouthwestAir your employees at BWI have been amazing!,,2015-02-20 05:11:45 -0800,D{M}V,Quito
568892942770786304,Southwest,,royvergara,,0,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons,,2015-02-20 14:00:21 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569314535103983617,Southwest,,scoobydoo9749,,0,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,,2015-02-21 17:55:37 -0800,"Tallahassee, FL",America/Chicago
568448242804871168,Southwest,,KTmBoyle,,0,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,,2015-02-19 08:33:16 -0800,Gone West,Eastern Time (US & Canada)
569508707178057728,Southwest,,JustaThoughtR2,,0,@SouthwestAir Make the world a better place: Visit an elderly relative.,,2015-02-22 06:47:11 -0800,,
570102708734197760,Delta,,djcheros,,0,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,,2015-02-23 22:07:32 -0800,"Portland, Maine",Eastern Time (US & Canada)
569667517146222592,American,,MarkZeihenJr,,0,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,,2015-02-22 17:18:14 -0800,"Milwaukee, WI",Central Time (US & Canada)
569188782492266496,US Airways,,AnnaFreifeld,,0,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,,2015-02-21 09:35:55 -0800,,
567725387904720896,US Airways,,Forsyth_Factor,,0,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",,2015-02-17 08:40:54 -0800,Anderson,Indiana (East)
568205181990637568,Delta,,josiewarrior,,0,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6,,2015-02-18 16:27:26 -0800,,
569288530419175424,Southwest,,mollywynne,,0,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,,2015-02-21 16:12:17 -0800,Aspiring Disney princess✨,Eastern Time (US & Canada)
570275632518733825,American,,RobertDwyer,,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,,2015-02-24 09:34:40 -0800,"Wellesley, MA",Eastern Time (US & Canada)
570012257549070337,Virgin America,,arieldaie,,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,,2015-02-23 16:08:07 -0800,Los Angeles,
570220154363232256,American,,mirandaash,,0,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,,2015-02-24 05:54:13 -0800,"Surrey, UK",London
569548841361412096,Southwest,,richkadams,,0,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?,,2015-02-22 09:26:40 -0800,"Albuquerque, New Mexico, USA",
568276805972570112,United,,TiffanyHaverly,,0,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,,2015-02-18 21:12:03 -0800,Washington D.C.,Eastern Time (US & Canada)
567755891714174976,US Airways,,themadhacker13,,0,@USAirways customer service at its finest,,2015-02-17 10:42:07 -0800,East Coast,Eastern Time (US & Canada)
570224421194964992,American,,chadstallion,,0,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9","[33.8143379, -116.53572408]",2015-02-24 06:11:10 -0800,,Central Time (US & Canada)
568454157478326272,US Airways,,ScottPaterno,,0,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,,2015-02-19 08:56:47 -0800,Central Pennsylvania,Atlantic Time (Canada)
569866337427664897,United,,artistanxiety,,0,@united Lisa J is amazing the guy not so much.,,2015-02-23 06:28:17 -0800,Punk is the preacher.,Arizona
569772113378217984,American,,christinachime,,0,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,,2015-02-23 00:13:52 -0800,,
567802255215460353,US Airways,,Ltos5363,,0,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",,2015-02-17 13:46:21 -0800,"South Shore, MA",Eastern Time (US & Canada)
568561938457690112,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,,2015-02-19 16:05:04 -0800,USA,Sydney
567905855653421056,US Airways,,michaelrkenney,,0,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding.",,2015-02-17 20:38:01 -0800,"Long Island, NY",Eastern Time (US & Canada)
569353230007664640,US Airways,,jessouc,,0,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,,2015-02-21 20:29:22 -0800,,Mountain Time (US & Canada)
568762393083449345,US Airways,,BolerChris,,0,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,,2015-02-20 05:21:36 -0800,"Knoxville, TN",
568797401772892161,United,,sbellfi4,,0,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,,2015-02-20 07:40:42 -0800,"Ottawa, ON",Eastern Time (US & Canada)
568986700984283136,United,,JesseLitsch,,0,@united awesome thank you very much for the help,,2015-02-20 20:12:55 -0800,,
568582726875516929,Southwest,,CassandraWE,,0,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,,2015-02-19 17:27:40 -0800,,Quito
570070928425676800,US Airways,,caneryilmz,,0,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund,,2015-02-23 20:01:15 -0800,,
569832563403051008,Southwest,,HAPPYGOLFPUG,,0,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,,2015-02-23 04:14:04 -0800,"Golftown, USA",
570284308210032640,American,,BartonDVM,,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",,2015-02-24 10:09:09 -0800,Arkansas,Central Time (US & Canada)
568278516309090304,Delta,,ft_tyman,,0,@JetBlue could I get a free flight to Vegas since it's my bday😏☺️,,2015-02-18 21:18:51 -0800,NBMA,Eastern Time (US & Canada)
568123089344733184,Delta,,j_beatz247,,0,@JetBlue I sent you an email,,2015-02-18 11:01:14 -0800,new orleans,
569924793232785408,Delta,,GoBobbo,,0,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,,2015-02-23 10:20:34 -0800,Pittsburgh — now & forever,Central Time (US & Canada)
569659367001186304,American,,JulianaSheldon,,0,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number,,2015-02-22 16:45:51 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
570218794414673921,American,,mirandaash,,0,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,,2015-02-24 05:48:49 -0800,"Surrey, UK",London
567750645462360064,Southwest,,RobinDamato,,0,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,,2015-02-17 10:21:16 -0800,"Orchard Park, NY",
569673758501412865,American,,Active_Aly,,0,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,"[25.8058656, -80.1260481]",2015-02-22 17:43:02 -0800,"London, England",Eastern Time (US & Canada)
568855357923074049,Southwest,,TeddyLyngaas,,0,@southwestair How can I refer a friend for the Southwest Credit card for points?,,2015-02-20 11:31:00 -0800,"Milwaukee, WI",Central Time (US & Canada)
569880322487263232,United,,DanaHFreeman,,0,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,,2015-02-23 07:23:51 -0800,"Burlington, Vermont",Eastern Time (US & Canada)
567873519356284928,United,,JackieFerrari3,,0,"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.",,2015-02-17 18:29:32 -0800,Irvine,
570200546679726082,Delta,,Chewie240,,0,@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.,,2015-02-24 04:36:18 -0800,Buffalo,Eastern Time (US & Canada)
569334462292434944,United,,ntrogers,,0,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?,,2015-02-21 19:14:48 -0800,,
569552378812194816,Southwest,,destinyation,,0,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal,,2015-02-22 09:40:43 -0800,,Pacific Time (US & Canada)
568425737092513792,Southwest,,MJonTravel,,1,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",,2015-02-19 07:03:51 -0800,ATL,Quito
568433948126154752,Southwest,,TexasLawbook,,0,@SouthwestAir Congratulations!,,2015-02-19 07:36:28 -0800,"Dallas, TX",Central Time (US & Canada)
567769981128282113,Virgin America,,onerockgypsy,,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",,2015-02-17 11:38:06 -0800,next city,Pacific Time (US & Canada)
568386996525252609,Southwest,,George_Townn,,2,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,,2015-02-19 04:29:54 -0800,,Central Time (US & Canada)
568634780264374272,Delta,,Who_Knows_Me1,,0,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,"[40.64656067, -73.78334045]",2015-02-19 20:54:30 -0800,,
567729203894702082,Southwest,,matthewhyah,,0,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",,2015-02-17 08:56:04 -0800,USA,
570285012882472961,Southwest,,Heavenlychc9,,0,@SouthwestAir have u seen any of the messages the past hour ?,,2015-02-24 10:11:57 -0800,,
569905765420441600,American,,MackShultz,,0,@AmericanAir I DM'd you. Anything you can do?,,2015-02-23 09:04:57 -0800,Seattle,Hawaii
568940291530493952,Delta,,JordantheJew,,0,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,,2015-02-20 17:08:30 -0800,"New York, NY",Eastern Time (US & Canada)
570068976778153984,Southwest,,ShomanWright,,0,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,,2015-02-23 19:53:30 -0800,Tennessee,
570280378193330180,American,,courtfierce,,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,,2015-02-24 09:53:32 -0800,513/lexingtonKY,Quito
570274417546113025,US Airways,,tuneday,,0,"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#",,2015-02-24 09:29:50 -0800,"Philadelphia, PA",
568793902267936769,United,,Sinatra1979,,0,@united Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:48 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
568069670475071488,Southwest,,AdrienneCorn,,0,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,,2015-02-18 07:28:58 -0800,Nashville/Franklin,Central Time (US & Canada)
569558156512088064,US Airways,,CaseyRhoades1,,0,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,,2015-02-22 10:03:41 -0800,"Madbury, NH",
569891568074797056,American,,BethMyn,,0,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,,2015-02-23 08:08:32 -0800,,
569662471213948928,American,,johnruvolo,,0,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,,2015-02-22 16:58:11 -0800,New York,Quito
568134171761065984,United,,Perisspiceladle,,1,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,,2015-02-18 11:45:16 -0800,"San Francisco Bay Area, USA",Central Time (US & Canada)
568855251123449856,United,,AndyA3,,0,@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way,,2015-02-20 11:30:35 -0800,San Francisco,Pacific Time (US & Canada)
569341255399964672,Delta,,GGouliak,,0,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,,2015-02-21 19:41:47 -0800,,
568819285990215680,United,,mariel_soraya,,0,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,,2015-02-20 09:07:40 -0800,,Eastern Time (US & Canada)
569630050972143616,United,,danny_9_9,,0,@united you guys are complete ass,,2015-02-22 14:49:22 -0800,,
569266206596734976,Southwest,,LRBurbs,,0,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,,2015-02-21 14:43:34 -0800,chicago,Central Time (US & Canada)
569892980712013824,Delta,,EricStrzepek,,0,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks,,2015-02-23 08:14:09 -0800,Cape Cod Ma,Eastern Time (US & Canada)
570261225520689152,Southwest,,JBadnastythug,,0,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,,2015-02-24 08:37:25 -0800,"Duluth, MN",Eastern Time (US & Canada)
569994090147909632,American,,deongordon,,0,@AmericanAir No worries at all. Y’all have a good one!!,,2015-02-23 14:55:55 -0800,"birmingham, usa",Central Time (US & Canada)
568856846523502594,Southwest,,KierstinKrul,,0,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",,2015-02-20 11:36:55 -0800,,Quito
567807333498355713,Delta,,RuizRichard,,0,"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",,2015-02-17 14:06:32 -0800,"Miramar, Florida",Eastern Time (US & Canada)
568093443823693824,United,,jerry_eckerman,,0,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",,2015-02-18 09:03:26 -0800,"Orlando, Florida",
569927299908444160,Delta,,rynblck,,0,.@JetBlue this is enough for me to stop flying JetBlue.,,2015-02-23 10:30:31 -0800,New York City,Eastern Time (US & Canada)
568908838784475136,Southwest,,NinaDESell,,0,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!,,2015-02-20 15:03:31 -0800,,
569671659394699265,American,,seangotcher,,0,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,,2015-02-22 17:34:42 -0800,Los Angeles,Pacific Time (US & Canada)
569980137346707456,Southwest,,Soldier_Gomez,,0,@SouthwestAir Why do you have to be 18 😭,,2015-02-23 14:00:29 -0800,Las Vegas,Arizona
570271904508092416,American,,superyan,,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,,2015-02-24 09:19:51 -0800,,
569710627649761282,United,,Nic_Thoman23,,1,@united your worker told us not to call because we'd be talking to someone in Thailand...,"[45.67912434, -111.04847959]",2015-02-22 20:09:33 -0800,GLP,Eastern Time (US & Canada)
567844362601697280,United,,TroopSwapWife,,0,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",,2015-02-17 16:33:40 -0800,"Hampton Roads, Virginia",Atlantic Time (Canada)
570036327825195008,American,,Lauren_Nann,,0,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience,"[25.79667815, -80.28050395]",2015-02-23 17:43:45 -0800,"Harrison, New York",Eastern Time (US & Canada)
569718802029666305,American,,nrosenb1,,0,@AmericanAir @nrosenb1 it says changes can't be made online,,2015-02-22 20:42:01 -0800,,
570179562174328832,American,,SamuelMondo,,0,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",,2015-02-24 03:12:55 -0800,Manchester,London
569274801388425217,United,,ZachAlpert,,0,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,,2015-02-21 15:17:43 -0800,"Chicago, IL",Central Time (US & Canada)
568423848732991488,US Airways,,Heartliss,,0,@USAirways that's it?!?!?,,2015-02-19 06:56:20 -0800,Here. There. Everywhere. ,Quito
568220313370013696,Southwest,,FNCNerd,,0,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",,2015-02-18 17:27:34 -0800,"Lake Buena Vista, Florida",Central Time (US & Canada)
569683111404908544,US Airways,,LanierHope,,0,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,"[32.43487013, -80.64150369]",2015-02-22 18:20:12 -0800,Wherever US Air takes me...,Eastern Time (US & Canada)
568568593262231552,United,,fatmanscoop,,0,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",,2015-02-19 16:31:30 -0800,Everywhere!,Eastern Time (US & Canada)
568854082536001536,United,,VCollins82,,0,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,,2015-02-20 11:25:56 -0800,"Washington, DC ",
568881291766034432,Southwest,,JuliaMooch1,,0,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,,2015-02-20 13:14:03 -0800,Boston,Eastern Time (US & Canada)
570193870769811456,American,,ianbeyer,,0,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,,2015-02-24 04:09:47 -0800,"Wichita, Kansas",Central Time (US & Canada)
568620103895367680,Delta,,PilotFresh,,0,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it,,2015-02-19 19:56:11 -0800,Dubai ,Central America
570269774594224128,American,,rqualls,,0,@AmericanAir @lpalumbo what weather sun is out,,2015-02-24 09:11:24 -0800,,
567822098950791168,US Airways,,Two4Chaos,,0,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,,2015-02-17 15:05:12 -0800,"Scottsdale, AZ",Arizona
569993782311198720,United,,peoplesavvy,,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,,2015-02-23 14:54:42 -0800,,
569621698905022464,US Airways,,PhilHagen,,0,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,,2015-02-22 14:16:10 -0800,"Lewes, DE, USA",Eastern Time (US & Canada)
569286897404669953,Southwest,,cleordz,,0,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,,2015-02-21 16:05:47 -0800,"Washington, DC/Austin, Texas",
569343882389016577,Delta,,brycecollins123,,0,@JetBlue do bags still fly for free anymore?,,2015-02-21 19:52:14 -0800,,
568441899402584064,Southwest,,wxmario,,0,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.,,2015-02-19 08:08:04 -0800,"Pittsburgh, PA",Eastern Time (US & Canada)
567755542362591233,US Airways,,Dazoulai,,0,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,,2015-02-17 10:40:44 -0800,,
568981079278751744,US Airways,,KaiserRolls,,0,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",,2015-02-20 19:50:35 -0800,Arizona,Arizona
568843439107919872,Southwest,,pkneis0414,,0,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",,2015-02-20 10:43:39 -0800,,
569541591586643968,United,,WayneMAaron,,2,@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.,,2015-02-22 08:57:51 -0800,,
569786809028255744,American,,seamswrite,,0,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,,2015-02-23 01:12:16 -0800,,
570070740566990848,Delta,,emooreme,,0,@JetBlue #1680 Super smooth flight and landing. Nicely done.,,2015-02-23 20:00:30 -0800,DC SF,Eastern Time (US & Canada)
568634467587264512,US Airways,,shoethrill,,0,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",,2015-02-19 20:53:16 -0800,"11 W Boston St Chandler, AZ",
569669062206332929,American,,otisday,,0,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,,2015-02-22 17:24:23 -0800,Pekin,Eastern Time (US & Canada)
569964627305603073,US Airways,,putajerseyon,,0,@USAirways sorry I didn't realize I wasn't following you,,2015-02-23 12:58:51 -0800,,Eastern Time (US & Canada)
569625014179377152,US Airways,,rossj987,,0,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?,,2015-02-22 14:29:21 -0800,"Washington, D.C.",Eastern Time (US & Canada)
567858373527470080,Southwest,,Capt_Smirk,,0,@SouthwestAir Black History Commercial is really sweet. Well done.,,2015-02-17 17:29:21 -0800,La Florida,Eastern Time (US & Canada)
569985288992264192,US Airways,,ElmiraBudMan,,0,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,,2015-02-23 14:20:57 -0800,Does it really matter,
569664250521763840,United,,emilygalati,,0,"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.",,2015-02-22 17:05:15 -0800,"Chicago, IL",Mountain Time (US & Canada)
568860857326637056,Southwest,,Normthompsonsr,,0,@SouthwestAir when is the next flight with free cocktails ?,,2015-02-20 11:52:51 -0800,yuma az,Eastern Time (US & Canada)
569340200934969344,United,,c4pyro,,0,@united we will be at the airport first thing in the morning,,2015-02-21 19:37:36 -0800,,
568903208015433728,US Airways,,LPNtoMD,,0,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",,2015-02-20 14:41:09 -0800,,
567881096647569408,US Airways,,wcpojesse,,0,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,,2015-02-17 18:59:38 -0800,Cincinnati,
568625749214642176,United,,markemanuelli,,0,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",,2015-02-19 20:18:37 -0800,,Eastern Time (US & Canada)
568243600196296704,Delta,,xcuteafi,,0,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,,2015-02-18 19:00:06 -0800,im 5sos af :))),Eastern Time (US & Canada)
568082454336151552,Southwest,,DeltaSegmentFly,,0,@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews,,2015-02-18 08:19:46 -0800,TRI CITIES (TRI),
569715341259104256,American,,judya25,,0,@AmericanAir it looks like a mistake,,2015-02-22 20:28:16 -0800,,
570247763704868864,US Airways,,JenRomanoff,,0,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...,,2015-02-24 07:43:56 -0800,,Eastern Time (US & Canada)
569509520034156544,US Airways,,dickie_megan,,0,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,,2015-02-22 06:50:25 -0800,,
568914888728449025,Delta,,barrystanbridge,,0,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning","[40.64529157, -73.7761025]",2015-02-20 15:27:34 -0800,Leighton Buzzard,
569984682873352192,Southwest,,royvergara,,0,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,,2015-02-23 14:18:32 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569623415767871489,US Airways,,dave_cavan,,0,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,"[43.19824341, -70.8733423]",2015-02-22 14:23:00 -0800,"Livonia, MI",
569575003248676864,Virgin America,,RheaThurman1,,0,"@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",,2015-02-22 11:10:37 -0800,,
569158030404800513,US Airways,,lmcampo,,0,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,"[38.90321224, -76.99583548]",2015-02-21 07:33:43 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568176078595985408,United,,Astonvillausa,,0,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",,2015-02-18 14:31:47 -0800,"Chicago, Illinois ",Central Time (US & Canada)
570084871101661184,US Airways,,worldwideweg,,0,@USAirways My tweet gets me a response to email [email protected],,2015-02-23 20:56:39 -0800,,
568585421518544897,United,,dmb41shows,,0,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me,,2015-02-19 17:38:22 -0800,Pursuit of Happiness,Hawaii
569633545737490433,United,,TheFireTracker2,,0,@united I'll let you know week after next when I do another coast-coast RT again.,,2015-02-22 15:03:15 -0800,Global- Mostly Silicon Valley,Pacific Time (US & Canada)
569879818063507457,US Airways,,MeeestarCoke,,0,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",,2015-02-23 07:21:51 -0800,BK,
569874043395903489,United,,AlMehairiAUH,,0,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,,2015-02-23 06:58:54 -0800,Abu Dhabi,Abu Dhabi
567796247672721409,United,,ColtSTaylor,,0,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.,"[39.85861339, -104.67232131]",2015-02-17 13:22:29 -0800,All Over The World,
568457761366781952,Southwest,,davedunlap,,0,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,,2015-02-19 09:11:06 -0800,,Pacific Time (US & Canada)
569594973949206529,US Airways,,spartanbride,,0,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,,2015-02-22 12:29:59 -0800,"Leesburg, VA",
569895344458170368,Southwest,,LukeWyckoff,,0,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,,2015-02-23 08:23:32 -0800,"Denver, CO",Mountain Time (US & Canada)
569613523648532480,American,,mirmanwar,,0,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",,2015-02-22 13:43:41 -0800,Jeddah-Karachi X NYC,Quito
569694343776194560,Southwest,,DavidTresch,,0,@SouthwestAir luv my companion pass!,,2015-02-22 19:04:50 -0800,"Brentwood, Tennesse, USA",Hawaii
569899859995693056,US Airways,,MediatorTerry,,0,@USAirways We have submitted the customer relations form and await your response!,,2015-02-23 08:41:29 -0800,,
567899634833690624,Southwest,,waltacooks,,0,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",,2015-02-17 20:13:18 -0800,,
569914808339836928,American,,_mhertz,,0,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,,2015-02-23 09:40:53 -0800,,Pacific Time (US & Canada)
568664266502479872,Southwest,,JaylynCoffin,,0,@SouthwestAir was fantastic! That's the best flight service I've ever had.,,2015-02-19 22:51:41 -0800,Orlando Florida. (Winter Park),
568565272824582145,Southwest,,AdrienneCorn,,0,@SouthwestAir done.0,,2015-02-19 16:18:19 -0800,Nashville/Franklin,Central Time (US & Canada)
569701794567163905,American,,ChrisAgius13,,0,@AmericanAir one staff on desk. Now been queuing for over an hr.,"[32.89840957, -97.04456259]",2015-02-22 19:34:27 -0800,"Melbourne, Australia",
569431307152953344,United,,MaxAbrahms,,0,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.",,2015-02-22 01:39:37 -0800,"Boston, MA",Atlantic Time (Canada)
567773176031145984,Delta,,travelingranger,,0,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,,2015-02-17 11:50:48 -0800,,
568204042964332544,United,,parryaftab,,0,@united thnx,,2015-02-18 16:22:55 -0800,,Central Time (US & Canada)
569415109933531136,United,,throthra,,0,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,,2015-02-22 00:35:16 -0800,,
570008612426289153,Southwest,,FowlerDebra,,0,@SouthwestAir Just left there Friday!,,2015-02-23 15:53:38 -0800,,
569676138253049859,Delta,,dhp214,,0,@JetBlue Ok. Thanks for your help.,,2015-02-22 17:52:30 -0800,New York,Eastern Time (US & Canada)
569361107745263617,Southwest,,JustinMHobbs,,0,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,,2015-02-21 21:00:40 -0800,IN,Eastern Time (US & Canada)
569810057795391488,US Airways,,SophAustenSneak,,0,"@USAirways. wow, awful customer service.",,2015-02-23 02:44:38 -0800,London,London
568768028831289344,Delta,,tlrichmond,,0,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue,,2015-02-20 05:43:59 -0800,,Atlantic Time (Canada)
569758482989084674,US Airways,,rossj987,,0,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.,,2015-02-22 23:19:42 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569817859406352384,US Airways,,patrickcota5,,0,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,,2015-02-23 03:15:39 -0800,,
568889146179072000,Southwest,,davidgoodson71,,0,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,,2015-02-20 13:45:16 -0800,,
569891267666006016,Southwest,,AlMehairiAUH,,0,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek,,2015-02-23 08:07:20 -0800,Abu Dhabi,Abu Dhabi
567899492885745664,Virgin America,,helenhoppock,,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,,2015-02-17 20:12:44 -0800,,
568571772251082752,Virgin America,,FreyaBevan_Fund,,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",,2015-02-19 16:44:08 -0800,[email protected],
568155933832044544,Delta,,thedanband,,0,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,,2015-02-18 13:11:45 -0800,New York City,Pacific Time (US & Canada)
569742876793372672,American,,excake,,0,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,,2015-02-22 22:17:41 -0800,"Austin, TX",Central Time (US & Canada)
569724056645140480,United,,ljtypes,,0,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",,2015-02-22 21:02:54 -0800,H-town,
567869191002263553,Southwest,,ZacDeFran,,0,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,,2015-02-17 18:12:20 -0800,Tennessee,Central Time (US & Canada)
568042046608580608,Southwest,,akeeton31,,0,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz,,2015-02-18 05:39:12 -0800,"Dallas,TX",
570290220589027328,American,,PBSamson,,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",,2015-02-24 10:32:38 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568172923531481088,Delta,,ft_tyman,,0,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴,,2015-02-18 14:19:15 -0800,NBMA,Eastern Time (US & Canada)
569934457215410176,American,,TheAdamRizz,,0,"@AmericanAir Hahaha.... ""Meanwhile in Russia....""",,2015-02-23 10:58:58 -0800,"Dallas, Texas",Pacific Time (US & Canada)
568857374934601728,United,,shanp611,,0,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,,2015-02-20 11:39:01 -0800,"Cleveland, OH",
569644335014092800,American,,CineDrones,,0,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,,2015-02-22 15:46:07 -0800,"Orlando, FL ",Eastern Time (US & Canada)
569953475640995840,American,,kayliemj,,0,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",,2015-02-23 12:14:32 -0800,"Seattle, WA",Pacific Time (US & Canada)
568244663154393088,United,,Atrain_8,,3,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",,2015-02-18 19:04:19 -0800,,
569159814426853376,Southwest,,therealcab,,0,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,,2015-02-21 07:40:48 -0800,,
567847966989508608,US Airways,,Bink_V,,0,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,,2015-02-17 16:48:00 -0800,"Washingon, DC",Eastern Time (US & Canada)
569368532242145280,US Airways,,_RobPrice,,1,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,,2015-02-21 21:30:11 -0800,,Sydney
569869978217914368,US Airways,,bcruz1028,,0,"@USAirways Will tweet all day until I get
a live cust rep. I will make sure the world knows you don't care about your customers health.",,2015-02-23 06:42:45 -0800,,
568971982554963969,Southwest,,kinjalxkansara,,0,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,,2015-02-20 19:14:26 -0800,India ✈️ Chicago ✈️ D.C. ✈️ FL,
568116430966648833,Southwest,,CheteraC,,0,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",,2015-02-18 10:34:46 -0800,,
569129049861304323,Southwest,,DuellAram,,0,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,,2015-02-21 05:38:34 -0800,,
568128387576762370,United,,Vic_Sutter,,0,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.",,2015-02-18 11:22:17 -0800,Las Vegas ,Hawaii
569187853412012032,United,,gngstout,,0,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,,2015-02-21 09:32:13 -0800,SoMD,Eastern Time (US & Canada)
568834902365503488,US Airways,,jamesheine1,,0,@USAirways i got through and am able to switch my flight with no charge. Thank you,,2015-02-20 10:09:43 -0800,,
570146467542933505,American,,Tumzine,,0,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,,2015-02-24 01:01:25 -0800,,Dublin
567727159096385536,US Airways,,DAngel082,,0,@USAirways thanks I hope I get to my destination,,2015-02-17 08:47:57 -0800,New York,
568451138221166592,US Airways,,riascott39,,0,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,,2015-02-19 08:44:47 -0800,,Eastern Time (US & Canada)
570121673099190272,American,,danilo23donna,,0,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,,2015-02-23 23:22:53 -0800,,
568825797613645824,Southwest,,JuliaMooch1,,0,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?,,2015-02-20 09:33:33 -0800,Boston,Eastern Time (US & Canada)
569718162595426304,American,,mosdefmikey,,0,@AmericanAir Got my bags this morning! Thanks!,"[24.55401318, -81.80300774]",2015-02-22 20:39:29 -0800,"st paul, minnesota",
570085448271335424,United,,tomcrabtree,,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,,2015-02-23 20:58:57 -0800,San Francisco,Pacific Time (US & Canada)
569927843666366464,American,,stevecorb9,,0,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,,2015-02-23 10:32:41 -0800,Bromyard,
569542242983124992,Delta,,sandyy889,,0,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,,2015-02-22 09:00:26 -0800,,America/Detroit
570043199596531712,American,,msofka,,1,@AmericanAir im still on hold...,"[41.45856783, -81.86763782]",2015-02-23 18:11:04 -0800,"Cleveland, OH",Central Time (US & Canada)
569948710370717696,Delta,,GRIFFthePIFF,,0,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,,2015-02-23 11:55:36 -0800,"Poughkeepsie,NY-Manayunk,PA",Quito
567782645975625729,US Airways,,shoobe01,,0,"@usairways Yes. Works in Firefox.
Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",,2015-02-17 12:28:26 -0800,"Mission, Kansas",
569682877300023296,US Airways,,RyanEthanBeard,,0,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,,2015-02-22 18:19:16 -0800,,
569629990129520641,United,,LisaAkey,,0,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,"[43.56764134, -116.22089932]",2015-02-22 14:49:07 -0800,"ÜT: 41.88849,-87.6282",
569223788639821824,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,2015-02-21 11:55:01 -0800,"California, USA",Pacific Time (US & Canada)
570277221916647425,Southwest,,Heavenlychc9,,0,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,,2015-02-24 09:40:59 -0800,,
568849058523033601,Southwest,,lichelle75,,0,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta,,2015-02-20 11:05:58 -0800,,
569297850456109056,Delta,,spaceracedjs,,0,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,,2015-02-21 16:49:19 -0800,Brooklyn,Eastern Time (US & Canada)
567812402764374016,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,2015-02-17 14:26:40 -0800,"Oakland, CA",Pacific Time (US & Canada)
567852704980017152,United,,bdognet,,1,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,,2015-02-17 17:06:49 -0800,Napa,Pacific Time (US & Canada)
568627619991650305,United,,dgingiss,,0,"@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",,2015-02-19 20:26:03 -0800,"Chicago, IL",
570232533272567813,United,,mortgagesbycoop,,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,,2015-02-24 06:43:24 -0800,New Jersey,
568974120030875648,US Airways,,stephenrodrick,,0,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,,2015-02-20 19:22:55 -0800,,Arizona
569628970267705344,Southwest,,KissesofGodiva,,0,@SouthwestAir your wifi is angering me with its slowness,,2015-02-22 14:45:04 -0800,#BrownsNation ,
569664330163200000,American,,Pumpoclock,,0,@AmericanAir pls tell me how to get a person on the phone asap,,2015-02-22 17:05:34 -0800,Philadelphia,Quito
567863121479536641,United,,FAiRChicago,,1,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals,"[42.04836196, -87.74130154]",2015-02-17 17:48:13 -0800,"Chicago, IL",
568201002731622400,Delta,,Ginzan77,,0,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,,2015-02-18 16:10:50 -0800,Northern Virginia,Eastern Time (US & Canada)
569524497377861632,US Airways,,LividFiction,,0,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,,2015-02-22 07:49:56 -0800,"Thicktown, Thickania",Eastern Time (US & Canada)
570283544125288448,American,,chagaga2013,,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,"[40.69002464, -73.91638072]",2015-02-24 10:06:06 -0800,new york city,Central Time (US & Canada)
568492016587436033,Delta,,alanbestnyc,,0,@JetBlue Does @AirCanada not take fraud as seriously?,,2015-02-19 11:27:13 -0800,,Quito
570280637946421249,American,,martinesquivel,,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,,2015-02-24 09:54:34 -0800,CA,Pacific Time (US & Canada)
569049391337578496,United,,dlm_3,,0,@united yes there is when you keep getting the same robotic answer.,,2015-02-21 00:22:01 -0800,Global,Eastern Time (US & Canada)
568129661227499524,United,,jordanslott,,0,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,,2015-02-18 11:27:21 -0800,"Jersey City, NJ",
568263079789608961,United,,marccabi,,0,@united get a clue. I am a 1K/2mm miler and that is the response you give?,,2015-02-18 20:17:30 -0800,"Mill Valley, CA",Pacific Time (US & Canada)
569477692166316033,Virgin America,,CSHangover,,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,,2015-02-22 04:43:56 -0800,Tokyo,Irkutsk
568634515884789761,Delta,,Who_Knows_Me1,,0,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,"[40.64656067, -73.78334045]",2015-02-19 20:53:27 -0800,,
569724705063596032,United,,deltabrav0,,0,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,"[36.08161548, -115.14959772]",2015-02-22 21:05:29 -0800,"ÜT: 31.333857,-94.724549",Central Time (US & Canada)
570286841737318400,American,,djjohnpayne,,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,"[0.0, 0.0]",2015-02-24 10:19:13 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
567822613608718336,United,,cslhilo,,0,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,,2015-02-17 15:07:15 -0800,"Hilo, HI",Hawaii
568799543698935808,Delta,,SMHillman,,0,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,,2015-02-20 07:49:13 -0800,"New York, NY",Eastern Time (US & Canada)
569531484903772161,United,,allen_crawford,,0,"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin",,2015-02-22 08:17:42 -0800,"Indianapolis, IN",Eastern Time (US & Canada)
568888806805512192,Southwest,,Joeanhalt,,0,@SouthwestAir rules.,"[41.78959656, -87.74028015]",2015-02-20 13:43:55 -0800,"chicago, il ",Central Time (US & Canada)
567905267033055233,United,,therealBruceK,,0,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,,2015-02-17 20:35:41 -0800,,
568443742610305024,Southwest,,toscanoraul,,0,@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons,,2015-02-19 08:15:24 -0800,,Pacific Time (US & Canada)
568554719934844928,Delta,,MsBooya,,0,"@JetBlue but thank you! Love, an anxious flyer.",,2015-02-19 15:36:23 -0800,,
567754136255725568,United,,rjewry,,1,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,,2015-02-17 10:35:09 -0800,,
567869009661665280,United,,ShariKPalmer,,0,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",,2015-02-17 18:11:37 -0800,,
567861727833894913,United,,JackieFerrari3,,0,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,,2015-02-17 17:42:40 -0800,Irvine,
568460395544862720,Southwest,,ohrebeca,,0,@SouthwestAir no flights to HRL :( is this a limited route?,,2015-02-19 09:21:34 -0800,"minneapolis, mn",Central Time (US & Canada)
570247027117797376,United,,andreaSanger,,0,@united it was credit from my last trip that never came in the mail!,,2015-02-24 07:41:00 -0800,,
570291431195205633,American,,JesicaLSantos,,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",,2015-02-24 10:37:27 -0800,NY (Globetrotter.ExBonaerense),
569908722778157056,American,,StaceyEWard,,0,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",,2015-02-23 09:16:42 -0800,,
569298251418959872,United,,leahgenise,,0,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,,2015-02-21 16:50:54 -0800,,Quito
568203124760055808,Delta,,Ginzan77,,0,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,,2015-02-18 16:19:16 -0800,Northern Virginia,Eastern Time (US & Canada)
567871439585435648,United,,1MisterHandsome,,0,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,,2015-02-17 18:21:16 -0800,,Atlantic Time (Canada)
568438645591384064,US Airways,,Jeanne23,,0,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,,2015-02-19 07:55:08 -0800,"Arlington, VA",
570042013908914176,United,,Ted_Bray,,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,,2015-02-23 18:06:21 -0800,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
568179570651709441,Southwest,,FMLBROOKLYN,,0,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,,2015-02-18 14:45:40 -0800,,Arizona
569528105557053442,US Airways,,smw04,,0,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL",,2015-02-22 08:04:16 -0800,,Atlantic Time (Canada)
570261511781941251,American,,RockUrHumanity,,0,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.,,2015-02-24 08:38:34 -0800,East Coast/New England,Eastern Time (US & Canada)
570181077861474304,American,,wbarkema,,0,@AmericanAir record number is BPDFPP.,,2015-02-24 03:18:57 -0800,,Central Time (US & Canada)
569871932251729920,US Airways,,LarrySandeen,,0,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply.","[0.0, 0.0]",2015-02-23 06:50:31 -0800,Southeastern Pennsylvania USA,
569704478808485888,United,,JasonArbaugh,,0,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,,2015-02-22 19:45:07 -0800,,
569220096490483712,Southwest,,sgodsay,,0,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",,2015-02-21 11:40:21 -0800,"Roxbury Crossing, MA",Quito
570240452588380161,American,,mwecker,,0,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,,2015-02-24 07:14:53 -0800,"Washington, DC",Eastern Time (US & Canada)
568842945530441728,US Airways,,heidiharr,,0,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,,2015-02-20 10:41:41 -0800,,
568584029106266113,Southwest,,YavesEllis,,0,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,,2015-02-19 17:32:50 -0800,"ÜT: 34.621818,-82.614032",Eastern Time (US & Canada)
569237252154372097,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",2015-02-21 12:48:31 -0800,"Austin, TX",Central Time (US & Canada)
569298163632373761,US Airways,,notatibm,,0,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,,2015-02-21 16:50:33 -0800,"Southampton, UK",London
569662132582621184,United,,gochrisgo,,0,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,,2015-02-22 16:56:50 -0800,"Brooklyn, NY",Eastern Time (US & Canada)
568177321724620800,United,,GeorgeMcflyOG,,0,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,,2015-02-18 14:36:44 -0800,NJ ,Eastern Time (US & Canada)
569686397789057024,American,,twocrunch,,0,"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!",,2015-02-22 18:33:16 -0800,,
568625959835815936,United,,per_ines,,0,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.,,2015-02-19 20:19:28 -0800,,Casablanca
568894805914169345,Southwest,,bluefig,,0,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,,2015-02-20 14:07:45 -0800,"camas, wa",Alaska
569970608693493760,US Airways,,smaguire2,,0,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",,2015-02-23 13:22:37 -0800,,Atlantic Time (Canada)
569923518051323906,Delta,,2AvSagas,,0,@JetBlue no. come on.,,2015-02-23 10:15:30 -0800,New York City,Eastern Time (US & Canada)
567767269120688128,Virgin America,,paulhting,,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,,2015-02-17 11:27:20 -0800,"Charlottesville, VA",Eastern Time (US & Canada)
569759259480600577,US Airways,,rossj987,,0,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,,2015-02-22 23:22:47 -0800,"Washington, D.C.",Eastern Time (US & Canada)
569951896808464384,American,,Bobbyted,,0,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,,2015-02-23 12:08:16 -0800,"iPhone: 41.890884,-87.631195",Central Time (US & Canada)
570205088595058688,Southwest,,TheRandyHarbin,,0,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,,2015-02-24 04:54:21 -0800,Kansas City MO,Central Time (US & Canada)
570203218686423041,United,,bcarlsrud,,0,@united how does it get Cancelled Flightled 10 hours before take off?,,2015-02-24 04:46:55 -0800,,Central Time (US & Canada)
569153491983327232,United,,smallestnode,,0,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,,2015-02-21 07:15:41 -0800,"Boston, MA",
569655603783708673,US Airways,,PeterPiatetsky,,0,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail",,2015-02-22 16:30:54 -0800,Nebraska,Eastern Time (US & Canada)
569477178703908864,United,,cedraughn,,0,@united you a bish,,2015-02-22 04:41:54 -0800,senior / mount airy,Eastern Time (US & Canada)
569978798906716161,Delta,,carlos2316,,6,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,,2015-02-23 13:55:10 -0800,BWI,Eastern Time (US & Canada)
568076556997775360,United,,AlMehairiAUH,,0,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,,2015-02-18 07:56:20 -0800,Abu Dhabi,Abu Dhabi
569598942821744640,American,,KirstKV,,0,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun,,2015-02-22 12:45:45 -0800,,Central Time (US & Canada)
569969218306904067,US Airways,,smaguire2,,0,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,,2015-02-23 13:17:05 -0800,,Atlantic Time (Canada)
570094701371469825,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,2015-02-23 21:35:43 -0800,"California, San Francisco",Pacific Time (US & Canada)
570227706140323840,Delta,,NBucketTV,,0,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,,2015-02-24 06:24:14 -0800,"Boston, MA",Eastern Time (US & Canada)
569599379893575680,American,,otisday,,0,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",,2015-02-22 12:47:29 -0800,Pekin,Eastern Time (US & Canada)
569690693888663552,American,,cbratch67,,0,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,,2015-02-22 18:50:20 -0800,,
568055766130827264,Southwest,,sms0823,,0,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,,2015-02-18 06:33:43 -0800,,
569267891721375745,Delta,,SusetteAG,,0,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",,2015-02-21 14:50:16 -0800,"Miami/Ft. Lauderdale, FL",Eastern Time (US & Canada)
567732468657041408,United,,BhutanOrient,,0,@united + that's the gist of what the flight attendant told her.,,2015-02-17 09:09:03 -0800,Bhutan,Pacific Time (US & Canada)
569895927273517056,American,,_mhertz,,0,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",,2015-02-23 08:25:51 -0800,,Pacific Time (US & Canada)
569134266052816897,United,,kylemostyn,,0,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,,2015-02-21 05:59:17 -0800,YYC,
570051265373171712,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,2015-02-23 18:43:07 -0800,,
569698944084680704,US Airways,,LarrySandeen,,0,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO,,2015-02-22 19:23:07 -0800,Southeastern Pennsylvania USA,
568858974281314304,US Airways,,CLChicosky,,0,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",,2015-02-20 11:45:23 -0800,,
569124496990466051,US Airways,,Terri79,,0,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,,2015-02-21 05:20:28 -0800,Earth,Eastern Time (US & Canada)
569837152332333056,American,,thelyandre,,0,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,,2015-02-23 04:32:18 -0800,"Brooklyn, NY",
570214660638511104,United,,BouleChitte,,0,@united private jet would have been cool! Do does not work. I'll try again,,2015-02-24 05:32:23 -0800,,
568104519633993728,Virgin America,,reaganroy,,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,,2015-02-18 09:47:27 -0800,,Central Time (US & Canada)
569289254616076288,US Airways,,jennb,,0,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",,2015-02-21 16:15:09 -0800,"oakland , ca",Pacific Time (US & Canada)
569685746723848193,Southwest,,marlabainbridg1,,0,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??,,2015-02-22 18:30:40 -0800,,
569683567552262145,United,,FernHeinig18,,0,"@united, you just caused a riot on the airplane. Never seen anything like this",,2015-02-22 18:22:01 -0800,,
569234592420331520,United,,elmoray,,0,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.,,2015-02-21 12:37:57 -0800,"Forest Grove, OR",Pacific Time (US & Canada)
568563462995099649,United,,cptrice,,0,@united an update on flight 5979 would be great!,"[39.99838284, -82.88068344]",2015-02-19 16:11:07 -0800,Chicago,
569874679973818369,American,,chrisjennison,,0,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",,2015-02-23 07:01:26 -0800,@MontgomeryCoMD / SYR / HHI,Eastern Time (US & Canada)
569607114462793730,Southwest,,SBaskinEvents,,1,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz,,2015-02-22 13:18:13 -0800,"Hanover, Maryland",
569985760482365440,US Airways,,jasemccarty,,0,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,,2015-02-23 14:22:49 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
568011010029838336,Delta,,MerrickRealtor,,0,@JetBlue can I change my flight if I already printed my boarding pass?,,2015-02-18 03:35:52 -0800,Merrick,America/New_York
569857624549625856,United,,artistanxiety,,0,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,,2015-02-23 05:53:39 -0800,Punk is the preacher.,Arizona
569922853266694145,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,2015-02-23 10:12:51 -0800,Chicago Illinois Crime.Inc,Central Time (US & Canada)
568222514956013568,Southwest,,Galanthusn,,0,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",,2015-02-18 17:36:19 -0800,,
568496445164273665,Southwest,,yentruok720,,0,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,,2015-02-19 11:44:49 -0800,DC,
567839160779730944,United,,annricord,,0,"@united We were told by United to ""carry over/carry back"" for the refund.",,2015-02-17 16:13:00 -0800,Canmore,Mountain Time (US & Canada)
568433145437138944,Delta,,ZKatcher,,0,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","[0.0, 0.0]",2015-02-19 07:33:17 -0800,"Washington, DC",Eastern Time (US & Canada)
570023530466840576,Delta,,junglejimboston,,0,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",,2015-02-23 16:52:54 -0800,"Somerville, MA",
570305264613765122,American,,jamucsb,,0,@AmericanAir thank you!,,2015-02-24 11:32:25 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
569870130169163776,American,,roblasvegas,,0,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.,,2015-02-23 06:43:21 -0800,Las Vegas,Pacific Time (US & Canada)
569324719993827329,Southwest,,asreese,,0,@SouthwestAir you have no baggage tracking system?,,2015-02-21 18:36:05 -0800,"Washington, DC",
568859503472422912,United,,DT_Les,,0,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,,2015-02-20 11:47:29 -0800,,
568467596414210049,Southwest,,Kbaiocchi,,0,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,,2015-02-19 09:50:11 -0800,CT ,Eastern Time (US & Canada)
568155954484797442,US Airways,,CSquieri,,0,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,"[35.21820752, -80.94527061]",2015-02-18 13:11:50 -0800,"Mesa, AZ
",Arizona
567754593434873857,US Airways,,zachupton,,0,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough,,2015-02-17 10:36:58 -0800,Beavercreek Ohio,
569908918421299200,American,,jocelyalatorre,,0,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,,2015-02-23 09:17:29 -0800,"Guadalajara, México",Guadalajara
568773776638406656,US Airways,,riricesq,,0,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,,2015-02-20 06:06:50 -0800,On a beach,Quito
569656858400694272,American,,peteerboe,,0,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?,,2015-02-22 16:35:53 -0800,"Mexicali, B.C.",Pacific Time (US & Canada)
567727490567639041,Delta,,kbosspotter,,0,"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I",,2015-02-17 08:49:16 -0800,Logan International Airport,Atlantic Time (Canada)
569763359278505984,United,,manuel261984,,0,@united whats UA 1205 lax - newark ??,,2015-02-22 23:39:05 -0800,,Mexico City
568434014672916480,Southwest,,cigaradventures,,0,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.,,2015-02-19 07:36:44 -0800,"iPhone: 44.912468,-93.318619",Central Time (US & Canada)
567727883993358336,Delta,,MakebaMakeba,,0,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,,2015-02-17 08:50:50 -0800,,
568826004891832321,US Airways,,kimlynam2,,0,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice,,2015-02-20 09:34:22 -0800,,
568786745715757056,United,,georgev27,,0,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,,2015-02-20 06:58:22 -0800,"Lehigh Valley, PA",
567789902633664512,US Airways,,jdpletnick,,1,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,,2015-02-17 12:57:16 -0800,"Newtown, Pa",Quito
569876741092552704,American,,mdf2377,,0,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,,2015-02-23 07:09:37 -0800,usa,
569918918602547200,United,,BossDDS,,0,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.,,2015-02-23 09:57:13 -0800,"North Suburbs, IL (Chicago)",Central Time (US & Canada)
569938864028012544,American,,Lvalenzuela14,,0,@AmericanAir thanks!,"[0.0, 0.0]",2015-02-23 11:16:28 -0800,Chile,
570100829396406272,American,,emrey35,,0,@AmericanAir thanks you always be my airline of choice when possible,,2015-02-23 22:00:04 -0800,College Station,
569928552621182976,United,,sarahali,,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,,2015-02-23 10:35:30 -0800,,
570204219191504896,US Airways,,Danye33,,0,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,,2015-02-24 04:50:54 -0800,,Eastern Time (US & Canada)
569654749055864832,United,,onemanvariety,,0,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,,2015-02-22 16:27:30 -0800,"driving, probably",Quito
569931716049154051,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,2015-02-23 10:48:04 -0800,Pittsburgh area,Eastern Time (US & Canada)
568883827218763777,Southwest,,chemasilvaurban,,0,@SouthwestAir is there a route to flight from Mexico City to Chicago midway using your services?,,2015-02-20 13:24:08 -0800,,
569374522157207552,Southwest,,scoobydoo9749,,0,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",,2015-02-21 21:53:59 -0800,"Tallahassee, FL",America/Chicago
569786249508048896,Delta,,chuxtapose,,0,"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",,2015-02-23 01:10:02 -0800,Las Vegas,Pacific Time (US & Canada)
568955324511563776,Delta,,TumbaSherman,,2,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,,2015-02-20 18:08:14 -0800,Ft. Lauderdale,Eastern Time (US & Canada)
570270651996463104,American,,krisdelcampo,,0,@AmericanAir Flight 35. I'm on my way.,,2015-02-24 09:14:53 -0800,"Las Vegas, NV",Eastern Time (US & Canada)
568749045528842240,US Airways,,tayyylorrrx0,,0,@USAirways thank you for refunding me on my baggage ! really appreciate it,,2015-02-20 04:28:33 -0800,NJ 973 | NC 910,Eastern Time (US & Canada)
567767738886545408,US Airways,,izzyflan,,0,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",,2015-02-17 11:29:12 -0800,,
570178443167571968,American,,JayFranceschi,,0,Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”,,2015-02-24 03:08:28 -0800,,Quito
568725291247525888,US Airways,,RVangutenberg,,0,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,,2015-02-20 02:54:10 -0800,Puerto Rico,
569825936788598786,US Airways,,Keri_Everhart,,0,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,,2015-02-23 03:47:44 -0800,"NC, USA",Eastern Time (US & Canada)
569910410343804928,US Airways,,jhughes1025,,0,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!,,2015-02-23 09:23:24 -0800,Washington DC,Alaska
569217929541238784,US Airways,,ERHinman,,0,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",,2015-02-21 11:31:44 -0800,"Washington, DC",Eastern Time (US & Canada)
568814284680994816,US Airways,,CLChicosky,,0,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice,,2015-02-20 08:47:48 -0800,,
569982023667838979,Southwest,,Soldier_Gomez,,0,@SouthwestAir How many tickets are left?,,2015-02-23 14:07:58 -0800,Las Vegas,Arizona
569168515674058752,Southwest,,CCW4253,,0,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",,2015-02-21 08:15:23 -0800,,
568385277514919937,Southwest,,a_lichtenfels,,0,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,,2015-02-19 04:23:04 -0800,,
568352134422511616,United,,patrick_maness,,0,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,,2015-02-19 02:11:22 -0800,Rhode Island,Eastern Time (US & Canada)
568770352635121664,United,,globalnearshore,,0,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",,2015-02-20 05:53:13 -0800,"Off: NYC, Home: Hoboken, NJ",Eastern Time (US & Canada)
569507632509267968,US Airways,,nanceebing,,0,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,,2015-02-22 06:42:55 -0800,south beach/ LA / NC,Eastern Time (US & Canada)
568888508703752194,Southwest,,livvyports16,,1,"@SouthwestAir I saw ppl were winning tickets still, how do we win some?",,2015-02-20 13:42:44 -0800,,
569950724983025665,American,,Apas717,,0,@AmericanAir yes I have. Thanks,,2015-02-23 12:03:36 -0800,Jacksonville Florida,
569867192445083648,American,,JanssenMA,,0,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,,2015-02-23 06:31:40 -0800,,
568403649753448448,Delta,,freeportblue76,,0,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,,2015-02-19 05:36:05 -0800,,
569870480993181698,Delta,,michael_moonn,,0,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,,2015-02-23 06:44:45 -0800,,Arizona
567813046811525120,Virgin America,,SimplyImplicit,,0,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,,2015-02-17 14:29:14 -0800,"Los Angeles, CA",Central Time (US & Canada)
569231300843970561,Southwest,,hamiltos777,,0,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",,2015-02-21 12:24:52 -0800,"Douglas, MA",
568859157253611520,United,,DavidM2357,,0,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",,2015-02-20 11:46:06 -0800,"Charleston, SC",
568949250152734720,US Airways,,GREATNESSEOA,,0,@USAirways This is the last time I use your airline. I promise that!,,2015-02-20 17:44:06 -0800,McKinney TX,
569913149505163264,American,,ipodipoor,,0,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!,,2015-02-23 09:34:17 -0800,,
568885556718907392,United,,divvashi,,0,@united yes! I'll be sending an email to customer service today.,,2015-02-20 13:31:00 -0800,,Eastern Time (US & Canada)
570295576446808065,American,,HollyKinnamon,,0,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,,2015-02-24 10:53:55 -0800,"Washington, DC",Quito
568486436355346432,US Airways,,kristenlc,,0,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,,2015-02-19 11:05:03 -0800,,Eastern Time (US & Canada)
568585196699664384,Virgin America,,zoelle,,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",,2015-02-19 17:37:29 -0800,San Francisco,Pacific Time (US & Canada)
570297070998974464,American,,rakugojon,,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,,2015-02-24 10:59:51 -0800,San Francisco,London
569739515243462656,American,,219jondn,,0,"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?",,2015-02-22 22:04:20 -0800,"Charlotte, NC | Köln, NRW",Quito
569635513138860032,Southwest,,AuGres_MI,,0,"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","[42.58399752, -83.10630667]",2015-02-22 15:11:04 -0800,Back in the Mitten,
569638470538301442,American,,andreawalls21,,0,@AmericanAir is rude a hiring requirement at key west airport shaking my head,,2015-02-22 15:22:49 -0800,,
569011185439285248,United,,kellyirish72,,0,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",,2015-02-20 21:50:12 -0800,Austin,
569733882007801857,Delta,,maykaynvwd,,0,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",,2015-02-22 21:41:57 -0800,,
569930199036497920,US Airways,,Blasterjaxx,,9,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,,2015-02-23 10:42:02 -0800,TotalWorldJaxxination,
568240338164252672,Delta,,Tostie,,0,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.,,2015-02-18 18:47:08 -0800,"Waltham, MA",Eastern Time (US & Canada)
568724832898162688,US Airways,,joyousb,,0,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,,2015-02-20 02:52:21 -0800,,Eastern Time (US & Canada)
568192567348604928,United,,havecl,,0,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,,2015-02-18 15:37:19 -0800,,
569665766628286464,Delta,,twofishtacos,,0,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,,2015-02-22 17:11:17 -0800,New York City,Eastern Time (US & Canada)
569875203473297408,United,,_MikeDWarren_,,0,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",,2015-02-23 07:03:30 -0800,"Calabasas, California",Pacific Time (US & Canada)
569610893052518400,US Airways,,AuroraBIZ,,0,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,,2015-02-22 13:33:14 -0800,"Boston, MA",Eastern Time (US & Canada)
568039498015223808,US Airways,,mpordes,,0,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",,2015-02-18 05:29:04 -0800,,
567875974869680128,Delta,,cindylouwho821,,0,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,,2015-02-17 18:39:17 -0800,"Washington, DC",Central Time (US & Canada)
569989575793180672,Delta,,mikeEfresh_,,1,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,,2015-02-23 14:37:59 -0800,New York,Quito
570241221303468032,American,,ShpprMktMichael,,0,@AmericanAir my boss is :),,2015-02-24 07:17:56 -0800,USA,
569623948767268864,Delta,,TheEliad,,0,@JetBlue once you go blue you don't go back,,2015-02-22 14:25:07 -0800,"42.3806° N, 71.2350° W",Eastern Time (US & Canada)
569911555967442944,Southwest,,Sara_Walsh,,0,@SouthwestAir yep. 99.99999999% certain it was on that flight.,,2015-02-23 09:27:58 -0800,,Eastern Time (US & Canada)
568208413286477825,US Airways,,ximplosionx,,0,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,,2015-02-18 16:40:17 -0800,"Redmond, WA",Eastern Time (US & Canada)
567781731156377600,Southwest,,OnyxMediagroup1,,0,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.,,2015-02-17 12:24:48 -0800,USA,Eastern Time (US & Canada)
569566981835218944,Virgin America,,intlwriter,,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",,2015-02-22 10:38:45 -0800,@ the moment in New Delhi,Pacific Time (US & Canada)
569657202325229568,United,,bryankendro,,0,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin,,2015-02-22 16:37:15 -0800,Harrisburg,Eastern Time (US & Canada)
570231786824994816,US Airways,,yorkshire2002,,0,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.,,2015-02-24 06:40:27 -0800,Kentucky,Eastern Time (US & Canada)
570258597180940288,American,,laurmar737,,0,@AmericanAir I'm sure all these birds will be in warmer weather soon.,,2015-02-24 08:26:59 -0800,"San Diego, CA",
569596394819883008,Delta,,OlivierGachot,,11,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",,2015-02-22 12:35:37 -0800,Palo Alto CA,Pacific Time (US & Canada)
570254368538173440,United,,guichaves1989,,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,,2015-02-24 08:10:10 -0800,,Central Time (US & Canada)
568282478076669952,US Airways,,Gregg_Silver,,0,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",,2015-02-18 21:34:35 -0800,,Quito
567592368451248130,United,,brenduch,,0,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",,2015-02-16 23:52:20 -0800,,Buenos Aires
569333553705693184,Southwest,,DAmico_J,,0,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,,2015-02-21 19:11:11 -0800,RI when home.,Eastern Time (US & Canada)
568383500530769920,US Airways,,TomFutureforall,,0,@USAirways understood and so does us airways. Getting through tsa is the problem,,2015-02-19 04:16:01 -0800,,
569289995749494784,United,,thatchickmaggie,,1,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,,2015-02-21 16:18:06 -0800,"Washington, DC",Eastern Time (US & Canada)
569931677868273664,American,,derekc21,,0,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .,,2015-02-23 10:47:55 -0800,"Innisfail, Alberta",Mountain Time (US & Canada)
568490860901478400,US Airways,,StopCLTNoise,,0,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,,2015-02-19 11:22:37 -0800,"Mount Holly, NC, USA",Eastern Time (US & Canada)
568244170848137217,Delta,,JustRhinoceros,,0,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",,2015-02-18 19:02:22 -0800,Saint Leo ,Eastern Time (US & Canada)
570054360505323520,United,,real_steve_ward,,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",,2015-02-23 18:55:25 -0800,Chicago / Orlando / airplanes,Eastern Time (US & Canada)
568078285520785408,Southwest,,Tarheelblue07,,0,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.,,2015-02-18 08:03:12 -0800,,Quito
569306599577112577,United,,Pseudonymous,,0,@united thank you! Excited to be working with you guys!,,2015-02-21 17:24:05 -0800,,Pacific Time (US & Canada)
569494958006263809,Delta,,BannMen,,0,@JetBlue we need an ETA please,,2015-02-22 05:52:33 -0800,,Quito
567852550512181248,Delta,,Nickymkirk,,0,@JetBlue where exactly can I leave a note,"[18.44643543, -66.28345755]",2015-02-17 17:06:12 -0800,Dorado,
569845862366633984,Delta,,rachelicha,,0,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",,2015-02-23 05:06:55 -0800,Boston,Eastern Time (US & Canada)
569757790626906112,Southwest,,hllgruber,,0,@SouthwestAir yes I was everything worked out great,"[34.00646846, -118.48131246]",2015-02-22 23:16:57 -0800,,
568483098310152193,Delta,,erinthetraveler,,0,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?,,2015-02-19 10:51:47 -0800,Massachusetts,Eastern Time (US & Canada)
568806985505726464,Delta,,MichelleAntunez,,0,@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1),,2015-02-20 08:18:47 -0800,"Miami,Florida",Central Time (US & Canada)
569143406724837376,United,,smallestnode,,0,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,,2015-02-21 06:35:36 -0800,"Boston, MA",
569963935429824512,United,,segallsays,,0,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,"[29.7420124, -95.5606921]",2015-02-23 12:56:06 -0800,"Houston, TX",America/Chicago
568823990321598465,US Airways,,MarkJablonowski,,0,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.,,2015-02-20 09:26:22 -0800,"Washington, DC",Eastern Time (US & Canada)
569633282855301120,American,,BethanySWinters,,1,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,,2015-02-22 15:02:12 -0800,"Los Angeles, CA",Pacific Time (US & Canada)
568210563991363584,United,,questions_faith,,0,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed,,2015-02-18 16:48:49 -0800,"Elkhart, Indiana",Atlantic Time (Canada)
570061339604987904,United,,cyberhosed,,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,,2015-02-23 19:23:09 -0800,,
569587844693536768,US Airways,,Harmony1412,,0,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w,,2015-02-22 12:01:39 -0800,Wonderland,Indiana (East)
569516908195815425,Delta,,djkeating13,,0,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",,2015-02-22 07:19:46 -0800,"Malden, MA",Eastern Time (US & Canada)
569615206625599488,Southwest,,Doanthatsme,,0,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,,2015-02-22 13:50:22 -0800,no where,Pacific Time (US & Canada)
567723534344933376,Southwest,,deantak,,0,@SouthwestAir discount for three delays?,,2015-02-17 08:33:33 -0800,Silicon Valley,Pacific Time (US & Canada)
569702567573368832,Delta,,jessbutl,,0,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,,2015-02-22 19:37:31 -0800,"Brooklyn, NY",
568795791445209088,United,,LuxuryFred,,0,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,,2015-02-20 07:34:19 -0800,In First Class,Arizona
568663147189415936,Virgin America,,davidhfe,,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,,2015-02-19 22:47:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569976751205584896,American,,djjohnpayne,,0,@AmericanAir Am I upgraded on my next flight?,,2015-02-23 13:47:01 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569910571686088704,US Airways,,JKlein126,,0,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,,2015-02-23 09:24:03 -0800,,
569676866824642561,American,,agoldenbrown,,0,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.,,2015-02-22 17:55:23 -0800,NYCATL,Eastern Time (US & Canada)
568662343170674688,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,2015-02-19 22:44:02 -0800,"San Francisco, CA",Pacific Time (US & Canada)
570075101326024704,American,,siltonygonzalez,,0,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",,2015-02-23 20:17:50 -0800,,
569693592597323776,American,,KerithBurke,,0,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",,2015-02-22 19:01:51 -0800,SNY in NYC.,Eastern Time (US & Canada)
568811022049349633,US Airways,,CLChicosky,,0,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",,2015-02-20 08:34:50 -0800,,
569749896095358977,United,,patlee,,0,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,,2015-02-22 22:45:35 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569852084536750080,American,,Eleonora7,,0,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",,2015-02-23 05:31:38 -0800,"New York, NY ",Eastern Time (US & Canada)
568881357583097857,United,,d_goodspeed,,0,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO,"[33.64314381, -84.44252134]",2015-02-20 13:14:19 -0800,USA,Central Time (US & Canada)
569235155061227520,Southwest,,bsjuts,,0,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",,2015-02-21 12:40:11 -0800,Nebraska ,Central Time (US & Canada)
569749233344983040,United,,hilary33836700,,0,@united Is flight 746 going to sit on the tarmac FOREVER?????????,,2015-02-22 22:42:57 -0800,,
568902736462262272,US Airways,,LPNtoMD,,0,"@USAirways found the tix#, security code not working. Tried a dozen times.",,2015-02-20 14:39:16 -0800,,
567734329212940288,Southwest,,MrDavidLombardi,,0,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,,2015-02-17 09:16:26 -0800,AZ - USA,Arizona
569393942296432640,US Airways,,AdamGiamba,,0,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,,2015-02-21 23:11:09 -0800,"Bronx, NY",Eastern Time (US & Canada)
570261981569159169,Southwest,,briman007,,0,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!,,2015-02-24 08:40:26 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568716618794209280,United,,pongchmp,,0,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,,2015-02-20 02:19:42 -0800,,Eastern Time (US & Canada)
567867168429182976,United,,b29j3,,0,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?,,2015-02-17 18:04:18 -0800,,Pacific Time (US & Canada)
569680829481406464,US Airways,,Shak_Diezel,,0,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,,2015-02-22 18:11:08 -0800,,Eastern Time (US & Canada)
569697298768203776,United,,bricon67,,0,@United maybe find a different gate #ua1758,,2015-02-22 19:16:35 -0800,"ÜT: 33.987103,-118.399024",
568787787815776256,Southwest,,Tinygami,,0,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,,2015-02-20 07:02:30 -0800,Michigan,Tehran
569368160291463168,Virgin America,,MikeWiener,,0,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,,2015-02-21 21:28:42 -0800,,Eastern Time (US & Canada)
569525811704934401,US Airways,,ClaudOakeshott,,0,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,,2015-02-22 07:55:09 -0800,Washington DC,
569601363799359488,American,negative,stevereasnors,Flight Attendant Complaints,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,,2015-02-22 12:55:22 -0800,Los Angeles,Pacific Time (US & Canada)
568985883589906432,United,,your_ride_dear,,0,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",,2015-02-20 20:09:40 -0800,ONTARIO CANADA,
569525270907981825,Delta,,Luessen,,0,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,,2015-02-22 07:53:00 -0800,"New York, NY",Central Time (US & Canada)
570066859330019329,Delta,,djcheros,,0,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,,2015-02-23 19:45:05 -0800,"Portland, Maine",Eastern Time (US & Canada)
569319324810235904,US Airways,,kelleynandrew,,0,"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.",,2015-02-21 18:14:39 -0800,,
568883598281076738,US Airways,,xspike21,,0,@USAirways any chance of a travel advisory or DCA this weekend?,,2015-02-20 13:23:13 -0800,,Eastern Time (US & Canada)
569376145000390656,United,,tweets1971,,0,@united we have tried to change our flight THREE times on the phone and got disconnected each time.,,2015-02-21 22:00:26 -0800,Boston,
568787999036583936,United,,dnr_pr,,0,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,,2015-02-20 07:03:21 -0800,NYC,Eastern Time (US & Canada)
569317747101982720,Southwest,,scoobydoo9749,,0,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail","[39.1766628, -76.6694238]",2015-02-21 18:08:22 -0800,"Tallahassee, FL",America/Chicago
569944281512685570,American,,AyDiosMio,,0,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,"[34.0213466, -118.45229268]",2015-02-23 11:38:00 -0800,,Pacific Time (US & Canada)
569950766389182464,Delta,,YoungChipotle,,0,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS,,2015-02-23 12:03:46 -0800,new york,Eastern Time (US & Canada)
568879791648088065,Delta,,mhoffma8,,0,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,,2015-02-20 13:08:06 -0800,,
569938470824574976,Delta,,DivineMinded,,0,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,,2015-02-23 11:14:55 -0800,Raising Through 7,Eastern Time (US & Canada)
567918545046081537,United,,ClaudiaStClair,,0,@united received my bag. I appreciate taking care of the matter and following up!,"[40.54989958, -111.90404484]",2015-02-17 21:28:27 -0800,"Salt Lake City, Utah",Mountain Time (US & Canada)
568057046303576065,United,,M_aggiee,,0,@united right... Are you guys charging for the air we breathe next?,,2015-02-18 06:38:48 -0800,New York,
567730143536226304,United,,napsareforkids,,0,@united all day travel. #swag #ijustwanttosleep,,2015-02-17 08:59:48 -0800,West Palm Beach ,
569673773567381505,American,,clara_ennist,,0,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",,2015-02-22 17:43:06 -0800,"Arlington, VA",
569946477356818432,Delta,,kbosspotter,,0,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.,,2015-02-23 11:46:43 -0800,Logan International Airport,Atlantic Time (Canada)
570296572375900160,American,,TheVirtualJosh,,0,"@AmericanAir yes yes yes,so glad to be headed home!",,2015-02-24 10:57:53 -0800,,
567747764906635265,United,,MoonSetGallery,,0,@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site,,2015-02-17 10:09:50 -0800,Southern New Jersey,Eastern Time (US & Canada)
568117667879628800,United,,rsparno,,0,@united your overall experience of flying is not friendly,,2015-02-18 10:39:41 -0800,"Belle Mead, NJ",Quito
568779615323299840,Delta,,SMHillman,,2,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,,2015-02-20 06:30:02 -0800,"New York, NY",Eastern Time (US & Canada)
568265552583479296,Virgin America,,mikeb51431,,0,@VirginAmerica when are you flying to hawaii,,2015-02-18 20:27:20 -0800,,Arizona
569605690471288832,US Airways,,RobVyvey,,0,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,,2015-02-22 13:12:34 -0800,Kingston ontario Canada,Eastern Time (US & Canada)
569343738331275264,US Airways,,OP_Rahul,,0,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.,,2015-02-21 19:51:39 -0800,"Ocean View, Hawaii",
569959876706885632,American,,j_baucom,,0,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",,2015-02-23 12:39:58 -0800,,Atlantic Time (Canada)
568702964623216643,United,,dan_roam,,0,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",,2015-02-20 01:25:27 -0800,,
569972935227674624,American,,Itoe20,,0,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",,2015-02-23 13:31:52 -0800,DFW,Central Time (US & Canada)
567742238562975745,Delta,,oheyjasmine,,0,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",,2015-02-17 09:47:52 -0800,Puerto Rico ,Hawaii
569959393917149189,US Airways,,letyak,,0,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,,2015-02-23 12:38:03 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
567745507834220546,US Airways,,JKrace45,,0,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM,,2015-02-17 10:00:51 -0800,,
568853687130390528,Southwest,,djknuckles,,0,@SouthwestAir I have the DM from @SouthwestVerity if needed,,2015-02-20 11:24:22 -0800,WORLDWIDE,Pacific Time (US & Canada)
569659173044129792,American,,WishUpon_26,,0,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,,2015-02-22 16:45:05 -0800,KY,Eastern Time (US & Canada)
570040888321318912,Delta,,CougSID,,0,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,,2015-02-23 18:01:53 -0800,"Olympia, WA ✈ Charleston, SC",Eastern Time (US & Canada)
568405950958333952,US Airways,,princessjenine,,0,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,,2015-02-19 05:45:13 -0800,wonderland,Atlantic Time (Canada)
570239165675249666,United,,Hannahsfight1,,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,,2015-02-24 07:09:46 -0800,Right Now Mostly The Hospital,Atlantic Time (Canada)
570300262302289920,American,,pokecrastinator,,0,"@AmericanAir Thank you, you too!",,2015-02-24 11:12:32 -0800,United States,Mountain Time (US & Canada)
569229557468827648,US Airways,,beekaytulsa,,0,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,,2015-02-21 12:17:56 -0800,Flyover country,Central Time (US & Canada)
569594026732740609,American,,TomGasparetti,,0,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?,,2015-02-22 12:26:13 -0800,,
569922437195829248,American,,yourlocalnyer,,0,"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",,2015-02-23 10:11:12 -0800,"Dallas, TX",Central Time (US & Canada)
569566673235271680,Southwest,,mightymolar,,0,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,"[38.84884095, -77.04207298]",2015-02-22 10:37:31 -0800,"Rockville, Maryland",Eastern Time (US & Canada)
569086048388538368,Southwest,,jsanner2,,0,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,,2015-02-21 02:47:41 -0800,,
569261347688607744,Virgin America,,carabubes,,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",,2015-02-21 14:24:16 -0800,"Los Angeles, California",Central Time (US & Canada)
569526960268963840,Delta,,TheGeoffHunt,,0,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,,2015-02-22 07:59:43 -0800,Washington D.C.,Atlantic Time (Canada)
569858507341606912,United,,krichards0488,,0,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",,2015-02-23 05:57:10 -0800,"San Jose, CA",Pacific Time (US & Canada)
568812654346653697,Delta,,gloeb90,,0,@JetBlue OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.,,2015-02-20 08:41:19 -0800,NY,
567737317432258560,Southwest,,DaxJeter,,0,@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available,,2015-02-17 09:28:19 -0800,"Nashville,TN",
569714230842302464,American,,clara_ennist,,0,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,,2015-02-22 20:23:52 -0800,"Arlington, VA",
568487293100691457,Delta,,alanbestnyc,,0,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.,,2015-02-19 11:08:27 -0800,,Quito
569906831352578049,United,,JuanseMolano,,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,,2015-02-23 09:09:11 -0800,,Quito
569745645956771840,United,,patlee,,0,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ","[0.0, 0.0]",2015-02-22 22:28:42 -0800,"Bay Area, CA",Pacific Time (US & Canada)
569343003476819969,Delta,,dgruber1700,,0,@JetBlue flite454,,2015-02-21 19:48:44 -0800,,
567821242029359104,Southwest,,TinaIsBack,,0,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,"[40.65957477, -74.17018971]",2015-02-17 15:01:48 -0800,Nashville by way of New York,Central Time (US & Canada)
569615540089700353,American,,HertzOnMyCouch,,0,@AmericanAir hi how are you,,2015-02-22 13:51:42 -0800,hertz's couch ,
568503048961724417,United,,DaveGraf1965,,0,@united too long for 140 characters,,2015-02-19 12:11:03 -0800,,Atlantic Time (Canada)
568844078730727424,United,,paul_chard63,,0,"@united I log in, view reservations, try view specific reservation & takes me back to login page,",,2015-02-20 10:46:11 -0800,"Celebration, FL ",Eastern Time (US & Canada)
569863714704220160,United,,ScottHRoth,,0,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,,2015-02-23 06:17:51 -0800,"Needham, MA",Eastern Time (US & Canada)
569905298481274880,American,,nic_tudobem,,0,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",,2015-02-23 09:03:06 -0800,New York,
568139007617597440,Southwest,,angeladoheny26,,0,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,,2015-02-18 12:04:29 -0800,,
568397140977979392,US Airways,,NovaCat91,,0,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,,2015-02-19 05:10:13 -0800,"40.0587, -75.3659",Eastern Time (US & Canada)
569971526876962819,Southwest,,Hustleran,,0,@SouthwestAir I sent a email to customer relations and I will be calling tomorrow.,,2015-02-23 13:26:16 -0800,,
569512239209824256,Delta,,cshells4,,0,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,,2015-02-22 07:01:13 -0800,Connecticut,
567726092518031360,Virgin America,,PlayjtLV,,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,"[36.08546367, -115.31814055]",2015-02-17 08:43:42 -0800,"Las Vegas, NV",
570296273611448320,US Airways,,ashleycolburn,,0,@USAirways I have two tight connections in #Charlotte and #Frankfurt,,2015-02-24 10:56:41 -0800,San Diego,Pacific Time (US & Canada)
569947332135018496,Delta,,mdattaro,,0,“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.,,2015-02-23 11:50:07 -0800,"College Park, MD",Eastern Time (US & Canada)
567742148603170816,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,"[37.80065252, -122.43857414]",2015-02-17 09:47:31 -0800,"San Franciso, CA",Pacific Time (US & Canada)
569625173176901632,United,,mathardin,,0,@united has an United flight ever been on time. #americanisbetter,,2015-02-22 14:29:59 -0800,Corpus Christi,
570259700937134080,American,,Jacqueline062,,0,“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol,,2015-02-24 08:31:22 -0800,"Dallas, Texas",Central Time (US & Canada)
569734884396302338,US Airways,,Alauric_21,,0,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,,2015-02-22 21:45:56 -0800,ImInMiamiBitch,Central Time (US & Canada)
569623961224351744,American,,TejasGooner,,0,@AmericanAir your message was delayed I just responded,,2015-02-22 14:25:10 -0800,The Republic of Texas,Central Time (US & Canada)
569604985110994945,United,,rayja9,,0,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,,2015-02-22 13:09:45 -0800,,
570222481618948096,US Airways,,lmeckPR,,0,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,,2015-02-24 06:03:28 -0800,Maryland,Quito
569669872050765824,Southwest,,Chartchai1983,,0,@SouthwestAir gimme,,2015-02-22 17:27:36 -0800,seattle,Pacific Time (US & Canada)
570280852791422976,US Airways,,mdendas,,0,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow,,2015-02-24 09:55:25 -0800,,Eastern Time (US & Canada)
570281470507352064,American,,chone1984,,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,,2015-02-24 09:57:52 -0800,,Eastern Time (US & Canada)
567846970141716481,Virgin America,,TheAdamRizz,,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,,2015-02-17 16:44:02 -0800,"Dallas, Texas",Pacific Time (US & Canada)
569523831460761601,United,,czamkoff,,0,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",,2015-02-22 07:47:17 -0800,,
568942133698146306,Southwest,,I_D_Girl,,0,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.,,2015-02-20 17:15:49 -0800,¢нιℓℓιи αт αи ιD ¢σи¢єят,
569639294152806400,United,,immersiveg,,1,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline",,2015-02-22 15:26:05 -0800,Los Angeles,Pacific Time (US & Canada)
570064285860171776,American,,JasonShaw2,,5,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,,2015-02-23 19:34:51 -0800,Belleville,Eastern Time (US & Canada)
569701230479413249,US Airways,,dline2005,,0,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",,2015-02-22 19:32:12 -0800,"Columbus, Ohio",Eastern Time (US & Canada)
568925054089629696,Southwest,,FuyukaiDesuYo,,0,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,,2015-02-20 16:07:57 -0800,,
569277854950817792,Virgin America,,lexiesalas,,0,@VirginAmerica trying to book a flight & your site is down 😁,,2015-02-21 15:29:51 -0800,BAYAREA✈️NYC,Pacific Time (US & Canada)
570225101104226304,American,,Daphnewayans,,0,@AmericanAir I wish I could remember all of their names!,,2015-02-24 06:13:53 -0800,Los Angeles,
568395094232932352,Delta,,akhanIO,,0,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,,2015-02-19 05:02:05 -0800,,Pacific Time (US & Canada)
569610542723309568,US Airways,,FvGrecia,,0,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,,2015-02-22 13:31:50 -0800,,
568541544506114048,United,,JFED15,,0,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,,2015-02-19 14:44:01 -0800,,
568180799838801920,United,,AlexSenchak,,0,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",,2015-02-18 14:50:33 -0800,"Boston, MA ",Atlantic Time (Canada)
568189531033174016,Virgin America,,iamDavidAustin,,0,@VirginAmerica great. Well deserved.,,2015-02-18 15:25:15 -0800,,Pacific Time (US & Canada)
569620850820956160,American,,5amantha_marie,,0,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,,2015-02-22 14:12:48 -0800,,Amsterdam
569741325454540800,United,,ChrisPinTX,,1,@united On top of that I paid for 1st class and my wife got stuck in coach.,,2015-02-22 22:11:31 -0800,,Central Time (US & Canada)
568912678917271552,US Airways,,LonniebetCh,,0,@USAirways you suck and you ruined my day. And my vacation isn't even until June.,,2015-02-20 15:18:47 -0800,philadelphia,Quito
569903840507506688,United,,chefpaulcia,,0,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,,2015-02-23 08:57:18 -0800,,Central Time (US & Canada)
569505407862902784,United,,21stCenturyMom,,0,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,,2015-02-22 06:34:04 -0800,,Pacific Time (US & Canada)
568793782164062208,Southwest,,Sinatra1979,,0,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou,,2015-02-20 07:26:20 -0800,Ohio (by way of Nebraska),Eastern Time (US & Canada)
570302532955844608,Southwest,,Shpressyourself,,0,@SouthwestAir love them! Always get the best deals!,,2015-02-24 11:21:34 -0800,,Central Time (US & Canada)
569647082870415361,US Airways,,tworstwots,,0,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,,2015-02-22 15:57:02 -0800,"San Francisco, CA",Eastern Time (US & Canada)
569987277734207488,Southwest,,brian_willie,,0,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",,2015-02-23 14:28:51 -0800,"Franklin, TN",Eastern Time (US & Canada)
569938845111848961,Delta,,twiterston,,0,Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”,,2015-02-23 11:16:24 -0800,1 of the 50,Central Time (US & Canada)
570001601055883265,Delta,,AritheGenius,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH,,2015-02-23 15:25:46 -0800,Will Work For Music,America/Chicago
568558728263254017,United,,cheryllynnregan,,0,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",,2015-02-19 15:52:18 -0800,USA,Eastern Time (US & Canada)
568071468312981504,Delta,,JetBlueNews,,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A,,2015-02-18 07:36:06 -0800,USA,Sydney
570287210219606016,Delta,,_carolion,,0,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,,2015-02-24 10:20:40 -0800,,Quito
568525573175136256,Southwest,,PeterQuintas,,0,"@southwestair *any site*? gmail, facebook, etc.",,2015-02-19 13:40:33 -0800,Tampa Bay (Chicago native),Quito
567813060027772928,Southwest,,sjcourson,,0,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,,2015-02-17 14:29:17 -0800,St. Petersburg,Eastern Time (US & Canada)
567726912186118144,Delta,,heyheyman,,0,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?,,2015-02-17 08:46:58 -0800,"Boston, MA",Eastern Time (US & Canada)
569223536507809792,US Airways,,Matt_Gerlach,,0,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,,2015-02-21 11:54:01 -0800,"ÜT: 43.106744,-76.14949",Eastern Time (US & Canada)
569591540944756737,American,,GregPoos,,0,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards",,2015-02-22 12:16:20 -0800,,
568694278890901504,United,,kathryn217628,,0,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?,,2015-02-20 00:50:56 -0800,,
569510808847196160,US Airways,,sturtwood,,0,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,,2015-02-22 06:55:32 -0800,"Unley Oval, Norwood SA",
568549781502496768,Southwest,,callmemrssachs,,0,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,,2015-02-19 15:16:45 -0800,sacramento.ca.usa,Arizona
570216606057541632,American,,mirandaash,,0,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,,2015-02-24 05:40:07 -0800,"Surrey, UK",London
569909908738580481,American,,rockyparr,,0,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,,2015-02-23 09:21:25 -0800,VB/VA,
567790510502371328,Southwest,,ginnyrajnes,,0,@SouthwestAir: why no charging station in SAN?,,2015-02-17 12:59:41 -0800,"baltimore, md",
567854566122864640,US Airways,,KristinKlutz,,0,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,,2015-02-17 17:14:13 -0800,,
568187334111289344,Delta,,shypoke1,,0,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,,2015-02-18 15:16:31 -0800,,Pacific Time (US & Canada)
567835334572130304,Southwest,,JennOlsen7,,0,@SouthwestAir can I use points to book a rental car?,,2015-02-17 15:57:48 -0800,,
567866162865971201,US Airways,,willary,,0,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,"[35.22363719, -80.94045544]",2015-02-17 18:00:18 -0800,"Washington, D.C.",Eastern Time (US & Canada)
568639242483556352,United,,stephaniefoos,,0,@united what is your plan to reduce delays?,"[40.71288929, -74.16612474]",2015-02-19 21:12:14 -0800,"Boston, MA",Alaska
569890152832749568,US Airways,,steve_muns,,0,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,,2015-02-23 08:02:55 -0800,"Washington, DC",Eastern Time (US & Canada)
570135557151580160,United,,The5y5Adm1n,,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,,2015-02-24 00:18:04 -0800,,
569674565074481152,American,,agoldenbrown,,0,@AmericanAir the bags arent even loaded on the plane??? #Flight293,,2015-02-22 17:46:15 -0800,NYCATL,Eastern Time (US & Canada)
570306867135696897,US Airways,,AshleyKAtherton,,0,"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!",,2015-02-24 11:38:47 -0800,,Central Time (US & Canada)
569815968194678784,United,,8629Fissile,,0,@united Do you have a further update on the suitcase today please.,,2015-02-23 03:08:08 -0800,,London
569922657937956864,Southwest,,AayeBaby,,0,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",,2015-02-23 10:12:04 -0800,D(M)V,Eastern Time (US & Canada)
569480693782339584,United,,gwp22183,,0,"@united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks.",,2015-02-22 04:55:52 -0800,Metro DC Area,
569660306298945537,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,,2015-02-22 16:49:35 -0800,Does it really matter,
569608322925473792,United,,abbymrudd,,1,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",,2015-02-22 13:23:01 -0800,"Chicago, IL",Central Time (US & Canada)
567845998166339584,Delta,,DonnellyVJ,,0,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,,2015-02-17 16:40:10 -0800,,
570252052099678208,US Airways,,yorkshire2002,,1,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,,2015-02-24 08:00:58 -0800,Kentucky,Eastern Time (US & Canada)
570010539499393025,Virgin America,,BobGlavinVO,,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,,2015-02-23 16:01:17 -0800,"New York, NY",Eastern Time (US & Canada)
569825133705216001,US Airways,,KAhax,,0,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,"[40.49569523, -80.24513477]",2015-02-23 03:44:33 -0800,,
567841828411551744,Delta,,StacyCrossB6,,1,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk",,2015-02-17 16:23:36 -0800,Philadelphia,Eastern Time (US & Canada)
570289473898082305,US Airways,,djndc4l,,0,@USAirways Why can't I check in online for a flight tomorrow am?,,2015-02-24 10:29:40 -0800,,
569624621047111680,Delta,,BillChurchMedia,,0,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,,2015-02-22 14:27:47 -0800,"Sarasota, FL",Pacific Time (US & Canada)
568791035297468416,Virgin America,,Hwoodboy24,,0,@VirginAmerica thank you! I absolutely will 😎,,2015-02-20 07:15:25 -0800,BOS • LA • NYC ,Pacific Time (US & Canada)
567805339790475264,United,,gg8929,,7,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,,2015-02-17 13:58:36 -0800,,Amsterdam
569273785553178624,Delta,,jsgerson,,0,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",,2015-02-21 15:13:41 -0800,,
569234806543929344,US Airways,,POnions,,0,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,,2015-02-21 12:38:48 -0800,"CT, USA",Central Time (US & Canada)
567759344360783872,US Airways,,afioto,,0,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,"[35.20346242, -80.92218024]",2015-02-17 10:55:50 -0800,,Central Time (US & Canada)
569962494283919360,American,,UllCon,,0,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,,2015-02-23 12:50:22 -0800,"Michigan, US",Quito
569983511609757696,Southwest,,djplays,,0,@SouthwestAir no fare giving out clues. In route now.,,2015-02-23 14:13:53 -0800,,
568088967419023360,United,,1LovePT,,0,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,,2015-02-18 08:45:39 -0800,Canada,Eastern Time (US & Canada)
569598511483789312,Southwest,,MStudioFBA,,0,@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.,,2015-02-22 12:44:02 -0800,USA,Mountain Time (US & Canada)
570289584061480960,Virgin America,,HyperCamiLax,,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,,2015-02-24 10:30:06 -0800,NYC,America/New_York
569920824905306113,Virgin America,,cabowine,,0,@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?,,2015-02-23 10:04:47 -0800,"Los Cabos,Mexico",Arizona
569753041420865536,United,,The5y5Adm1n,,0,@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),,2015-02-22 22:58:05 -0800,,
568903479722246144,United,,caseymugar,,0,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",,2015-02-20 14:42:13 -0800,"Culver City, CA",Pacific Time (US & Canada)
569620438734807042,Southwest,,kirsten_lana,,0,@SouthwestAir just sent it,,2015-02-22 14:11:10 -0800,"Boston, MA",Eastern Time (US & Canada)
569975155964772352,Southwest,,seezulu,,0,"@SouthwestAir that was supposed to say ""boo"" not book. booo.",,2015-02-23 13:40:41 -0800,,
568802396907835393,Virgin America,,AdamSinger,,0,@VirginAmerica happy to spend the day together. Let's do this!,,2015-02-20 08:00:33 -0800,"San Francisco, CA",Central Time (US & Canada)
569950567663050752,Delta,,Baldeebynature,,0,@JetBlue *fights air*,,2015-02-23 12:02:59 -0800,,Atlantic Time (Canada)
570021485466685440,US Airways,,mitchsunderland,,0,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",,2015-02-23 16:44:47 -0800,"Florida Raised, NYC Based ",London
567774139353722880,Southwest,,caralageson,,0,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,,2015-02-17 11:54:38 -0800,"Cleveland, Ohio",Central Time (US & Canada)
570023318251642883,US Airways,,Wheres_Papi,,0,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,,2015-02-23 16:52:04 -0800,USA,Eastern Time (US & Canada)
569303779822190593,US Airways,,bartha75,,0,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",,2015-02-21 17:12:52 -0800,san diego,
569671596744380416,Southwest,,MNTmoney91,,0,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,,2015-02-22 17:34:27 -0800,MINNESOTA,Eastern Time (US & Canada)
569982678558048256,United,,cameronsmith17,,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",,2015-02-23 14:10:34 -0800,,Mountain Time (US & Canada)
568891974687830016,Delta,,_stephanieejayy,,0,@JetBlue okay thanks. Hope to be flying with you guys soon!,,2015-02-20 13:56:30 -0800,,
570078102551834624,US Airways,,KinnaneCallum,,0,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",,2015-02-23 20:29:45 -0800,,
569847223829307392,American,,ronlieber,,2,"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?",,2015-02-23 05:12:20 -0800,Brooklyn by way of Chicago,
567999609248858112,United,,thebavers,,0,"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",,2015-02-18 02:50:34 -0800,"Alvechurch, Worcestershire, UK",
569648229295329280,Delta,,Scott66Ash,,0,@JetBlue thanks for the response. We are hopeful.,,2015-02-22 16:01:36 -0800,,Atlantic Time (Canada)
570015470570639360,US Airways,,jasemccarty,,0,@USAirways and despite tailwind… Will still be Late Flight.,,2015-02-23 16:20:53 -0800,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
569840848764059648,American,,RMauldin,,1,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,,2015-02-23 04:47:00 -0800,Texas,
569527440499978240,US Airways,,NQ1977,,0,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,,2015-02-22 08:01:37 -0800,England,London
569923761232850944,Delta,,LeroyFunkdafied,,0,@JetBlue ...really?,,2015-02-23 10:16:28 -0800,"Bangor, Maine, USA",Eastern Time (US & Canada)
570087950156898305,American,,marcy_test,,0,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,,2015-02-23 21:08:53 -0800,Arlington VA,
569630092273410048,Virgin America,,MOCBlogger,,0,@VirginAmerica Another delayed flight? #likingyoulessandless,,2015-02-22 14:49:31 -0800,San Diego,Alaska
569671617674022912,United,,ScottBerry18,,0,"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",,2015-02-22 17:34:32 -0800,"Albuquerque, New Mexico",Arizona
568556238012678144,United,,SonyaSloanMD,,0,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,,2015-02-19 15:42:25 -0800,"Houston, TX, USA",Central Time (US & Canada)
568940981321637889,Southwest,,fishie1199,,0,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,,2015-02-20 17:11:15 -0800,,Quito
569268751008436224,Delta,,sbgblee,,0,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.,,2015-02-21 14:53:41 -0800,,
569820790905970688,US Airways,,sheilafmaguire,,0,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","[36.11203645, -115.17712729]",2015-02-23 03:27:17 -0800,"Scituate, MA",Eastern Time (US & Canada)
569244956663148544,Delta,,PatricePinkFile,,0,@JetBlue good to hear. Thx for being responsive.,,2015-02-21 13:19:08 -0800,"Washington, DC",Eastern Time (US & Canada)
569247029446119424,United,,pongchmp,,1,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",,2015-02-21 13:27:22 -0800,,Eastern Time (US & Canada)
567984939221852160,United,,urno12,,0,"@united it has now been 16 days since i applied for my compensation?
Y have i had no correspondence",,2015-02-18 01:52:16 -0800,bonkers in Yonkers,New Delhi
569692664720797696,American,,TwinkleChar,,0,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,,2015-02-22 18:58:10 -0800,Mind Tripping,Central Time (US & Canada)
570274049118625792,Southwest,,bmorechi,,0,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",,2015-02-24 09:28:23 -0800,Chicago,Central Time (US & Canada)
568556148368019456,Delta,,CaralynMirand,,0,@JetBlue thanks JB!! This is why I 💙 you!,,2015-02-19 15:42:03 -0800,"Buffalo, NY",Eastern Time (US & Canada)
570265804748550144,Southwest,,Heavenlychc9,,0,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,,2015-02-24 08:55:37 -0800,,
568442965661761536,Delta,,kzone7,,0,@JetBlue That's why I love JetBlue! #truebluemember4life,,2015-02-19 08:12:18 -0800,"Long Island, NY",Eastern Time (US & Canada)
569938319024332801,American,,weezerandburnie,,0,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,,2015-02-23 11:14:18 -0800,Belle MO,
569919280361414656,Southwest,,rcymozart,,0,@SouthwestAir it eventually arrived. just seemed really slow. :),,2015-02-23 09:58:39 -0800,"Redlands, CA",Pacific Time (US & Canada)
569777329330884608,United,,BrendanPFarrell,,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …","[0.0, 0.0]",2015-02-23 00:34:35 -0800,New York/New Jersey,Eastern Time (US & Canada)
569567144318365696,Southwest,,Kehrricane,,0,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,,2015-02-22 10:39:23 -0800,Wichita,Central Time (US & Canada)
570056289419526145,American,,foschini3,,0,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,,2015-02-23 19:03:05 -0800,Houston,Central Time (US & Canada)
570136130126897152,American,,TinaHovsepian,,0,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,,2015-02-24 00:20:20 -0800,North Hollywood,
570021779521085440,Delta,,RobertPiacente,,0,"@JetBlue can your people working this contact me, I have a project in the works.","[40.76262466, -73.73946148]",2015-02-23 16:45:57 -0800,"Long Island, NY",Eastern Time (US & Canada)
568496673237929984,United,,skyjumper77,,0,@united or did you mean 24-26?,,2015-02-19 11:45:43 -0800,,
570176385534300160,American,,sirmunchie,,0,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",,2015-02-24 03:00:18 -0800,eating curly fries w/ the wife,Eastern Time (US & Canada)
568983310438805505,Delta,,corradokid,,0,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,,2015-02-20 19:59:27 -0800,"New York, NY",Eastern Time (US & Canada)
568640385117003776,United,,Sweet_Curly,,0,"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?",,2015-02-19 21:16:47 -0800,,Berlin
570033778300620801,United,,throthra,,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",,2015-02-23 17:33:38 -0800,,
569936014094897152,United,,docmartin_10,,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",,2015-02-23 11:05:09 -0800,"Fort Wayne, Indiana",Eastern Time (US & Canada)
569956726318850048,Southwest,,meredithrae1,,0,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",,2015-02-23 12:27:27 -0800,,
568991695917834240,Delta,,jcran72,,0,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348,,2015-02-20 20:32:46 -0800,Long Beach,
568374502582816768,United,,Enix23,,0,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?,,2015-02-19 03:40:15 -0800,,Atlantic Time (Canada)
569683647990599681,United,,almaaa08,,0,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,,2015-02-22 18:22:20 -0800,,Eastern Time (US & Canada)
569920508923215872,United,,_mhertz,,1,@united that's not even an apology,,2015-02-23 10:03:32 -0800,,Pacific Time (US & Canada)
567773706707021824,United,,mac8315,,0,@united was never given one,,2015-02-17 11:52:55 -0800,,Eastern Time (US & Canada)
567757851104641024,US Airways,,BlessedEpiphany,,0,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,,2015-02-17 10:49:54 -0800,"Dallas, TX by way of Tampa, FL",America/Chicago
568281771298521088,Southwest,,GoldBuyingGirl,,0,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,,2015-02-18 21:31:47 -0800,"Houston, Texas",Central Time (US & Canada)
568055631065653250,US Airways,,kelliwilson02,,0,@USAirways I don't need to rebook I need to know the policy,,2015-02-18 06:33:11 -0800,Houston Texas,Central Time (US & Canada)
569713615047168000,American,,jcarney6,,0,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups,,2015-02-22 20:21:25 -0800,"Sarasota, FL",
570241050079420417,American,,petchmo,,0,"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)",,2015-02-24 07:17:15 -0800,Chicago,Central Time (US & Canada)
568037842838024192,Southwest,,AndreaPark20,,0,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,,2015-02-18 05:22:30 -0800,,Quito
568834851517771776,United,,BananaPants06,,1,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",,2015-02-20 10:09:31 -0800,Chicago,Central Time (US & Canada)
567734795849834497,United,,shannonhannon,,0,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,,2015-02-17 09:18:17 -0800,,
569952285024915456,Southwest,,littlemissjacob,,0,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",,2015-02-23 12:09:48 -0800,,Pacific Time (US & Canada)
568997394345533440,US Airways,,SweetingR,,0,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!,,2015-02-20 20:55:24 -0800,"Asheville, NC",Eastern Time (US & Canada)
569231858485080066,United,,WSlough,,0,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,"[38.94291482, -77.44870496]",2015-02-21 12:27:05 -0800,"Richmond, VA",
569660501526859776,American,,ti2469,,0,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,,2015-02-22 16:50:22 -0800,,
568239036533497856,Virgin America,,Joaquin68443,,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,,2015-02-18 18:41:58 -0800,714 to 972,
570278803399798784,American,,DBlock_Official,,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,,2015-02-24 09:47:16 -0800,Posted,Central Time (US & Canada)
569685957437362176,Southwest,,bmeshoulam,,0,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",,2015-02-22 18:31:31 -0800,"Cambridge, MA",Atlantic Time (Canada)
568838743030956032,US Airways,,MikeSelesky,,0,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,,2015-02-20 10:24:59 -0800,,
569420237189181440,Delta,,MaverickEMT,,0,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,,2015-02-22 00:55:38 -0800,New York,Eastern Time (US & Canada)
568521376245501956,Delta,,kbosspotter,,0,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,,2015-02-19 13:23:53 -0800,Logan International Airport,Atlantic Time (Canada)
568169348721848322,Delta,,JetBlueNews,,0,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY,,2015-02-18 14:05:03 -0800,USA,Sydney
568829891220803584,Delta,,Cindy3015,,0,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,,2015-02-20 09:49:49 -0800,"Rochester , N.Y",Eastern Time (US & Canada)
568505005633880064,US Airways,,christinachime,,0,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,,2015-02-19 12:18:50 -0800,,
568576763212619777,United,,gambajosh,,0,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,,2015-02-19 17:03:58 -0800,"Jacksonville Beach, FL",Tehran
570009292885123072,Delta,,hellotweety_,,0,um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”,,2015-02-23 15:56:20 -0800,,Eastern Time (US & Canada)
568309328127655936,United,,AirUKPhoto,,2,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,,2015-02-18 23:21:17 -0800,London Heathrow.,
569974287286845441,American,,AnnaIntheCity,,0,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",,2015-02-23 13:37:14 -0800,Northern Virginia,Eastern Time (US & Canada)
570200237622611968,Southwest,,kcormier19,,0,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",,2015-02-24 04:35:05 -0800,,Eastern Time (US & Canada)
569235825680105472,Delta,,SenatorA7,,0,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,,2015-02-21 12:42:51 -0800,Louie's in the Bronx,Eastern Time (US & Canada)
568894575596580864,United,,KennethRMurray,,0,@united Thank you. Any help is appreciated.,,2015-02-20 14:06:51 -0800,"Kenosha, WI",Central Time (US & Canada)
570278644918194176,American,,JesicaLSantos,,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",,2015-02-24 09:46:38 -0800,NY (Globetrotter.ExBonaerense),
567774229249421312,US Airways,,amorris1116,,0,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",,2015-02-17 11:54:59 -0800,,
569851952282112000,American,,RLDelahunty,,0,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,"[51.44283789, -0.13974112]",2015-02-23 05:31:07 -0800,London ,
570021054015541248,American,,djjohnpayne,,0,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,,2015-02-23 16:43:04 -0800,"Las Vegas, NV",Pacific Time (US & Canada)
569353641615687680,US Airways,,jessouc,,0,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,,2015-02-21 20:31:00 -0800,,Mountain Time (US & Canada)
568474189818146816,US Airways,,syndscu,,0,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,,2015-02-19 10:16:23 -0800,,
568148294087479296,United,,froyomama,,0,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",,2015-02-18 12:41:23 -0800,,Central Time (US & Canada)
570067865946234883,US Airways,,m2gris,,0,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",,2015-02-23 19:49:05 -0800,"Irvine, Ca",
569558589628502016,United,,4geiger,,0,@united so what's the solution?,,2015-02-22 10:05:24 -0800,Kingwood,
567907935331971072,Southwest,,Georga46,,0,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,,2015-02-17 20:46:17 -0800,"Clover, SC",Eastern Time (US & Canada)
568202255205335041,US Airways,,od2be2003,,0,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,,2015-02-18 16:15:48 -0800,"Dallas, TX",Eastern Time (US & Canada)
570054647689322496,United,,AlexanderKrach,,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,,2015-02-23 18:56:33 -0800,,Pacific Time (US & Canada)
567772685472915456,Virgin America,,cayocrazy,,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,,2015-02-17 11:48:51 -0800,,
569159619710361600,United,,zombiesausage,,0,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,"[39.74529398, -104.99225976]",2015-02-21 07:40:02 -0800,"Denver, CO",Mountain Time (US & Canada)
568782732358258689,US Airways,,jessergauvin,,0,@USAirways what is the damn delay????,,2015-02-20 06:42:25 -0800,Nantucket,Quito
569970865607090176,Southwest,,CravenMorhead,,0,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding",,2015-02-23 13:23:38 -0800,,Mountain Time (US & Canada)
570079699595980802,United,,MelanieSpring,,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,,2015-02-23 20:36:06 -0800,"Washington, DC",Eastern Time (US & Canada)
569664265218600960,American,,HaileyUrban,,0,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,,2015-02-22 17:05:19 -0800,,Alaska
568211263303639040,US Airways,,DAngel082,,0,@USAirways so far I've gotten six different answers,,2015-02-18 16:51:36 -0800,New York,
570210502955155456,Southwest,,duneshadow,,0,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,,2015-02-24 05:15:52 -0800,"Minneapolis, MN",Central Time (US & Canada)
569349932131487746,United,,kreespa,,0,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",,2015-02-21 20:16:16 -0800,Little Rhody,Eastern Time (US & Canada)
569710019333107714,United,,patlee,,1,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,,2015-02-22 20:07:07 -0800,"Bay Area, CA",Pacific Time (US & Canada)
567762670045364225,US Airways,,MsAmanRm103,,0,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,,2015-02-17 11:09:03 -0800,"Detroit, MI",
570280782373228544,Delta,,Arevans87,,0,@JetBlue Stop trying to make #fleek happen! #PointsMe,,2015-02-24 09:55:08 -0800,,
568911315026063361,United,,DreLongo,,1,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,,2015-02-20 15:13:22 -0800,Boston,
569911218942517248,Virgin America,,yazdanagh,,0,@VirginAmerica why is flight 345 redirected?,,2015-02-23 09:26:37 -0800,,
568070338438963200,United,,Bhuvanasaurus,,0,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.,,2015-02-18 07:31:37 -0800,,
569646854402486272,American,,JamieStrong38,,0,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,,2015-02-22 15:56:08 -0800,,
569771711408644096,US Airways,,jakenemmasmom,,0,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,,2015-02-23 00:12:16 -0800,,
569144929093615616,United,,convair990BHX,,1,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT,,2015-02-21 06:41:39 -0800,,London
570067446712791040,American,,louprice13,,0,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,,2015-02-23 19:47:25 -0800,Chicago,
567789749013086208,Southwest,,floridacarolina,,0,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",,2015-02-17 12:56:39 -0800,"Nashville, TN",Central Time (US & Canada)
570056874583654402,Southwest,,kelios,,0,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",,2015-02-23 19:05:24 -0800,,Central Time (US & Canada)
568895856750899202,United,,44Stocker,,0,@united how long does it take for customer feedback to respond to a complaint?,,2015-02-20 14:11:56 -0800,,
569687291007881216,American,,JanssenMA,,0,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad,,2015-02-22 18:36:49 -0800,,
570232726206312448,United,,TaylorGravett,,0,@united please be good to me this weekend!,,2015-02-24 06:44:10 -0800,Kansas,Central Time (US & Canada)
570085589011148801,United,,tomcrabtree,,0,@united But thanks for asking,,2015-02-23 20:59:30 -0800,San Francisco,Pacific Time (US & Canada)
569242046621491200,US Airways,,Tom4719,,0,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,,2015-02-21 13:07:34 -0800,"West Des Moines, IA",Central Time (US & Canada)
569077766022246400,United,,DaRenton,,0,@united already missed connection... UA 495,,2015-02-21 02:14:47 -0800,Colorado,Mountain Time (US & Canada)
569673044802854912,American,,otisday,,0,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",,2015-02-22 17:40:12 -0800,Pekin,Eastern Time (US & Canada)
570307434113310720,American,,LauraMolito,,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",,2015-02-24 11:41:02 -0800,"New York, NY",Atlantic Time (Canada)
568604311598469121,Delta,,yaffasolin,,2,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,,2015-02-19 18:53:26 -0800,New York,Pacific Time (US & Canada)
569870252508635136,American,,oksrocks,,0,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent.",,2015-02-23 06:43:50 -0800,,Central Time (US & Canada)
570276440874323968,Southwest,,cheesensausage,,0,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",,2015-02-24 09:37:53 -0800,Eau Claire,
569647169084526593,Delta,,cwolicki,,0,"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate",,2015-02-22 15:57:23 -0800,Boston,Eastern Time (US & Canada)
569915182329286656,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,2015-02-23 09:42:22 -0800,Grand Rapids,Quito
570038498566283264,American,,JohnMHaaland,,0,@AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!,,2015-02-23 17:52:23 -0800,New York Tri-State,Eastern Time (US & Canada)
569005718365298689,United,,ldellabella,,0,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,,2015-02-20 21:28:29 -0800,Cincinnati,
568552167122055168,US Airways,,gprtraveller,,0,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,,2015-02-19 15:26:14 -0800,,
570258457804189696,American,,whitejen99,,0,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks",,2015-02-24 08:26:25 -0800,,
569901072443166720,United,,danazezzo,,0,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,,2015-02-23 08:46:18 -0800,"Ashtabula, OH",Central Time (US & Canada)
567841954484068353,United,,adamnoontime,,0,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,,2015-02-17 16:24:06 -0800,,
568175282919739392,US Airways,,Scscottish,,0,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",,2015-02-18 14:28:38 -0800,Proud to say I'm from Dundee,Atlantic Time (Canada)
568098677618683904,Delta,,JCameronUSA,,0,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,,2015-02-18 09:24:14 -0800,,Atlantic Time (Canada)
569669992624431105,United,,cressman,,0,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,"[0.0, 0.0]",2015-02-22 17:28:04 -0800,Utah,Mountain Time (US & Canada)
568429062642929664,Southwest,,johnrouzaut2,,0,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???,,2015-02-19 07:17:04 -0800,,
570295174385016832,American,,barbararwill,,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,,2015-02-24 10:52:19 -0800,Mexico City,
568111010856480768,US Airways,,AngelicaJoni1,,1,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,,2015-02-18 10:13:14 -0800,NY,
569913736774823936,United,,anthonyNYSSF,,0,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,,2015-02-23 09:36:37 -0800,,Eastern Time (US & Canada)
569289545058947072,US Airways,,andreawalls21,,0,@USAirways nervous for flight tomrw out of key west not friendly customer service,,2015-02-21 16:16:19 -0800,,
569110078403551232,Southwest,,SecularBoston,,0,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",,2015-02-21 04:23:10 -0800,"Somerville, MA",Eastern Time (US & Canada)
569668051764969474,US Airways,,PeterPiatetsky,,0,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,,2015-02-22 17:20:22 -0800,Nebraska,Eastern Time (US & Canada)
569863229356310528,American,,ronlieber,,0,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.,,2015-02-23 06:15:56 -0800,Brooklyn by way of Chicago,
567971610801664000,Virgin America,,total_janarchy,,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),,2015-02-18 00:59:19 -0800,,Eastern Time (US & Canada)
569373743698591744,United,,billqamz,,0,@united Can I get a follow? I fly with you for Christmas.,,2015-02-21 21:50:53 -0800,East Coast,
569885759513034752,Southwest,,simundz,,0,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,,2015-02-23 07:45:27 -0800,,
569916555154169856,United,,mfsanders,,0,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!",,2015-02-23 09:47:49 -0800,"Cleveland, Ohio",Eastern Time (US & Canada)
567754367860633600,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3,,2015-02-17 10:36:04 -0800,USA,Sydney
568898792247992320,Delta,,NapToniusMonk,,0,@JetBlue Please come to Indianapolis!,,2015-02-20 14:23:36 -0800,,Indiana (East)
569503649677750272,United,,throthra,,0,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",,2015-02-22 06:27:05 -0800,,
569514168576974848,Delta,,antbronxnyc,,0,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours,,2015-02-22 07:08:53 -0800,,
568853412617560064,US Airways,,exilauren,,0,@USAirways I am just trying to establish what your policy is. Thanks!,,2015-02-20 11:23:17 -0800,"Washington, DC via Boston",Central Time (US & Canada)
570014190498287616,United,,SmartBlondeSolu,,0,@united ...and when that doesn't work...,,2015-02-23 16:15:48 -0800,"Fort Worth, Texas",Central Time (US & Canada)
569980827209207809,Southwest,,ProfessorpaUL15,,0,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,,2015-02-23 14:03:13 -0800,,Atlantic Time (Canada)
568972783234912257,Delta,,thatsmypotpie,,0,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,,2015-02-20 19:17:37 -0800,Central Perk,Eastern Time (US & Canada)
568636973964898305,Delta,,FredFinn,,0,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?,,2015-02-19 21:03:14 -0800,"San Francisco, CA",Pacific Time (US & Canada)
569612280989495296,American,,helloheidib,,0,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,,2015-02-22 13:38:45 -0800,,
567732427691683840,Southwest,,challemann,,0,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",,2015-02-17 09:08:53 -0800,New York,Eastern Time (US & Canada)
569203705750237184,Southwest,,rutty1221,,0,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,,2015-02-21 10:35:13 -0800,"San Diego, CA",
570294237348143104,US Airways,,idk_but_youtube,,0,@USAirways did you know that suicide is the second leading cause of death among teens 10-24,,2015-02-24 10:48:36 -0800,1/1 loner squad,Eastern Time (US & Canada)
569188792541818880,United,,paul_e_jones,,1,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,,2015-02-21 09:35:57 -0800,"Apex, NC",Eastern Time (US & Canada)
568573570114134016,United,,MeYoItsMe,,0,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection,,2015-02-19 16:51:17 -0800,,
568157491927896064,Delta,,thisnamerocks2,,0,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,,2015-02-18 13:17:56 -0800,"Canton, MA",
568438000843034624,Southwest,,JiggaJazzman,,0,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou",,2015-02-19 07:52:35 -0800,,
568401790250700800,United,,WhaddupWorld,,0,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.,,2015-02-19 05:28:41 -0800,,
569522040547385344,United,,StregaHorn,,0,@united is a joke. Lots of angry people at IAH this AM.,,2015-02-22 07:40:10 -0800,"Houston, TX",Central Time (US & Canada)
569930577643769856,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,2015-02-23 10:43:33 -0800,"Kingston, Ontario",Central Time (US & Canada)
569949718832398339,Delta,,BLMC88,,0,“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.,,2015-02-23 11:59:36 -0800,WNY,Eastern Time (US & Canada)
569451572792406016,Southwest,,wabenews,,0,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,,2015-02-22 03:00:09 -0800,"Atlanta, GA",Eastern Time (US & Canada)
568253266456395776,Delta,,heyheyman,,0,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,,2015-02-18 19:38:31 -0800,"Boston, MA",Eastern Time (US & Canada)
568619609101721601,US Airways,,Allisonjones704,,0,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,,2015-02-19 19:54:13 -0800,,
569371693602476032,US Airways,,nm4agoodlife,,0,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,,2015-02-21 21:42:44 -0800,,Eastern Time (US & Canada)
567752230111936512,Southwest,,dallendoug,,0,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,,2015-02-17 10:27:34 -0800,Washington DC,
569660442408321024,American,,HaileyUrban,,0,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,,2015-02-22 16:50:07 -0800,,Alaska
568385676737167360,Delta,,alikim22,,0,@JetBlue Thanks!,,2015-02-19 04:24:40 -0800,,Eastern Time (US & Canada)
569940740454936576,American,,polpastor21,,0,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",,2015-02-23 11:23:56 -0800,,
569947331241639936,Delta,,kbosspotter,,0,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!,,2015-02-23 11:50:07 -0800,Logan International Airport,Atlantic Time (Canada)
569820671234060288,American,,urduckcommander,,0,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,,2015-02-23 03:26:49 -0800,,Quito
567783187901915136,Southwest,,elianak27,,1,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo,,2015-02-17 12:30:35 -0800,,
569968904409214976,American,,ashritt,,0,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",,2015-02-23 13:15:50 -0800,"Iowa City, IA",Eastern Time (US & Canada)
569831393682976768,American,,hale36,,0,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,,2015-02-23 04:09:25 -0800,,
569491346647445505,United,,Potter_Who,,0,@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?,,2015-02-22 05:38:12 -0800,whore island ,Eastern Time (US & Canada)
569571763744452608,Delta,,BillChurchMedia,,0,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",,2015-02-22 10:57:45 -0800,"Sarasota, FL",Pacific Time (US & Canada)
569969386062266368,US Airways,,KateDeLeal,,0,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,,2015-02-23 13:17:45 -0800,,
569720168160428032,American,,SXSEFoodCo,,0,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?,,2015-02-22 20:47:27 -0800,,
569359025655181312,US Airways,,nm4agoodlife,,0,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",,2015-02-21 20:52:24 -0800,,Eastern Time (US & Canada)
569667173544812546,Southwest,,thaisayz,,0,@SouthwestAir where is mines?,,2015-02-22 17:16:52 -0800,USA ,Central Time (US & Canada)
568828335922356224,Southwest,,I_LuvMy_3Girls,,0,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,,2015-02-20 09:43:38 -0800,South ~O-H-I-O~ Side,Eastern Time (US & Canada)
568902419972694016,US Airways,,DoctorRedz,,0,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",,2015-02-20 14:38:01 -0800,Jamaica,Eastern Time (US & Canada)
569652478020489216,American,,MeereeneseKnot,,0,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,,2015-02-22 16:18:29 -0800,,
568421605132484608,Southwest,,AudioAnnie,,0,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.,,2015-02-19 06:47:26 -0800,Alabama,
569217317315354624,United,,GatorKim_ATL,,0,@united Worst airline ever?,"[33.84445776, -116.55139365]",2015-02-21 11:29:18 -0800,"Atlanta, GA & St Augustine, FL",
569590892085915649,American,,andyellwood,,0,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",,2015-02-22 12:13:45 -0800,"New York, New York",Eastern Time (US & Canada)
570284482588246016,American,,mmanny,,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","[0.0, 0.0]",2015-02-24 10:09:50 -0800,NYC,Eastern Time (US & Canada)
570244951914782721,Delta,,PaulParz,,0,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",,2015-02-24 07:32:45 -0800,,
569548316700254208,United,,toinecl,,0,"@united it was very comfortable, now waiting for our luggage","[0.0, 0.0]",2015-02-22 09:24:35 -0800,"Keyport, New Jersey",Eastern Time (US & Canada)
568351842217947136,United,,patrick_maness,,0,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,,2015-02-19 02:10:13 -0800,Rhode Island,Eastern Time (US & Canada)
569533202835984385,US Airways,,68aec68,,0,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,,2015-02-22 08:24:31 -0800,,Atlantic Time (Canada)
567771124235517952,United,,thodge77,,0,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",,2015-02-17 11:42:39 -0800,Memphis,Central Time (US & Canada)
568873474392854530,United,,youRsoMoney,,0,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0,,2015-02-20 12:43:00 -0800,Los Angeles,Pacific Time (US & Canada)
569872444590129152,Southwest,,MikeViso,,0,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,,2015-02-23 06:52:33 -0800,Vineland & South Florida ,Eastern Time (US & Canada)
569120452586700800,US Airways,,shaun_g,,0,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,,2015-02-21 05:04:24 -0800,Nairobi,Nairobi
569837569392967680,US Airways,,hegshmeg,,0,“@USAirways: @hegshmeg O” thank you for that elaborate response,,2015-02-23 04:33:58 -0800,los angeles ca,Pacific Time (US & Canada)
569992414653362176,US Airways,,CapitalCam,,0,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",,2015-02-23 14:49:16 -0800,"Philadelphia, PA",Eastern Time (US & Canada)
567759608643452929,Southwest,,caffiend,,0,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",,2015-02-17 10:56:53 -0800,"San Antonio, TX",Central Time (US & Canada)
570001483472756736,American,,davejmt,,0,@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.,,2015-02-23 15:25:18 -0800,"ÜT: -37.82304,144.961311",Hawaii
569678349846450177,American,,curtis_mount,,0,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming,,2015-02-22 18:01:17 -0800,,
570206077826039808,Delta,,jannasaurusrex,,0,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,,2015-02-24 04:58:17 -0800,central mass,
570099970742886400,American,,LeluBlesa,,0,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,,2015-02-23 21:56:39 -0800,,Buenos Aires
569182050219126785,US Airways,,sejly03,,0,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,,2015-02-21 09:09:10 -0800,,Eastern Time (US & Canada)
568604735772741632,US Airways,,MeganRSmith83,,0,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,"[39.8816419, -75.2475867]",2015-02-19 18:55:07 -0800,"ÜT: 39.855018,-75.360949",Eastern Time (US & Canada)
568399913358221312,United,,WeekendInParis,,0,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,,2015-02-19 05:21:14 -0800,,Central Time (US & Canada)
568503174413225984,United,,newyorkwool,,0,@united the wifi in the ewr lounge reminds me of the old days of dial up,,2015-02-19 12:11:33 -0800,Birkenhead upon Hudson,Eastern Time (US & Canada)
569650751598944256,US Airways,,Little_BeerGirl,,0,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",,2015-02-22 16:11:37 -0800,"ÜT: 42.076557,-76.770488",Eastern Time (US & Canada)
568832576468746240,United,,DanSeldow,,0,"@united well played, ^LO.",,2015-02-20 10:00:29 -0800,New Jersey,Eastern Time (US & Canada)
568796018348724226,Delta,,mariobonifacio,,0,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",,2015-02-20 07:35:13 -0800,New York,Eastern Time (US & Canada)
568632754939805696,United,,MitchBlatt,,0,@United What's your phone number? Customer service question.,,2015-02-19 20:46:28 -0800,"Nanjing, China",Beijing
570287318264905729,US Airways,,gleenc,,0,@USAirways any travel advisory coming for the Carolinas? Bad weather!,,2015-02-24 10:21:06 -0800,,
567810274083782657,United,,UnitedAppeals,,0,@united @gg8929 Ladies and gents - United Airlines...,,2015-02-17 14:18:13 -0800,"London, UK",
567739149818413056,United,,Aeisinger,,0,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",,2015-02-17 09:35:36 -0800,Deerfield,Mountain Time (US & Canada)
569279106086522880,US Airways,,jayarrre,,0,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,,2015-02-21 15:34:50 -0800,,
568450643175866368,Southwest,,TMP8622,,0,@SouthwestAir I already follow you and can't DM because u need to follow me back,,2015-02-19 08:42:49 -0800,"Tempe, AZ",Arizona
568821307766222848,United,,LifeofPL,,0,@united uh - I booked it through the UA website. Why the price change?,"[25.07772121, 55.13822432]",2015-02-20 09:15:42 -0800,,
569342508553121795,US Airways,,realmattberry,,0,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,,2015-02-21 19:46:46 -0800,NYC,Eastern Time (US & Canada)
570048188830216192,US Airways,,marisa_negri,,0,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,,2015-02-23 18:30:53 -0800,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
568726628639100928,United,,Corey5Alexander,,0,@united your airline is the biggest joke of an operation in the world.,,2015-02-20 02:59:29 -0800,New York,Eastern Time (US & Canada)
567830303121870848,Delta,,dedemoore89,,0,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...,,2015-02-17 15:37:48 -0800,,
568559580717805568,Delta,,TheSnortherner,,0,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",,2015-02-19 15:55:42 -0800,NYC,Eastern Time (US & Canada)
570013523650048002,Virgin America,,papamurat,,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,,2015-02-23 16:13:09 -0800,,
570015279654293505,American,,StevenCWaters,,0,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,,2015-02-23 16:20:07 -0800,Winterville NC,
569732355067244545,American,,s_branton,,0,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,,2015-02-22 21:35:53 -0800,,
570141242769559552,American,,KyleFerrel,,0,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",,2015-02-24 00:40:39 -0800,Nevada,America/Los_Angeles
570008443626647552,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,2015-02-23 15:52:57 -0800,,
570099506135437312,American,,Dani_Haigh,,0,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.","[40.7786084, -73.94979947]",2015-02-23 21:54:48 -0800,"New York, NY",Quito
569510828023488512,United,,throthra,,0,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,,2015-02-22 06:55:37 -0800,,
569497966660218882,Delta,,davisesq212,,0,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,,2015-02-22 06:04:30 -0800,New York City,Eastern Time (US & Canada)
568128753223794688,US Airways,,navydocdro,,0,"@usairways would it kill you to not let 3,000 miles expire",,2015-02-18 11:23:44 -0800,"okinawa, japan",
567801642633162753,Delta,,carleycalla,,0,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",,2015-02-17 13:43:55 -0800,"Boston, Massachusetts",Mountain Time (US & Canada)
569195394065952768,Delta,,MTJaeckel,,0,@JetBlue Cancelled Flighted 😢,,2015-02-21 10:02:11 -0800,,
568463331251634176,Southwest,,NYtoBalt,,0,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,,2015-02-19 09:33:14 -0800,,Eastern Time (US & Canada)
569718410944188417,American,,Nutz_80,,0,@AmericanAir by far the best example of the worst company @Cowboycerrone,,2015-02-22 20:40:28 -0800,,
569007993897013249,US Airways,,luvisalluneed4,,0,"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights",,2015-02-20 21:37:32 -0800,somewhere only we know,
569544271017037824,US Airways,,asakellym,,0,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!,,2015-02-22 09:08:30 -0800,"Romansville, PA",Atlantic Time (Canada)
568935917341286400,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,,2015-02-20 16:51:07 -0800,"Stamford, Ct",Eastern Time (US & Canada)
569369243965362176,United,,drr51664,,0,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed,,2015-02-21 21:33:00 -0800,Central NJ,