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Idea: It should be possible to create tickets from the Acknowledgement form #500

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lunkwill42 opened this issue Mar 24, 2023 · 1 comment
Open

Idea: It should be possible to create tickets from the Acknowledgement form #500

lunkwill42 opened this issue Mar 24, 2023 · 1 comment
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discussion Requires developer feedback/discussion before implementation enhancement New feature or request

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@lunkwill42
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A typical two-step operation for someone at the NOC / Service Center is to create a ticket for an incident, and then acknowledge the incident in Argus (not necessarily in that order).

We see that in many cases, the operator's only comment during acknowledgement is a link to the corresponding ticket, even if there is already a separate data field for that.

It could be interesting to add a feature where the acknowledgment form also offers the ability to post a ticket URL or create a ticket (using the recently release ticket integrations) as part of the acknowledgement operation.
@lunkwill42 lunkwill42 added enhancement New feature or request discussion Requires developer feedback/discussion before implementation labels Mar 24, 2023
@podliashanyk
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Related to #391

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@lunkwill42 @podliashanyk