- Evidence-based
- Community focused
- Experimentation
- IM > Email
- Non-violent Communication
- Observations
- Feelings
- Needs
- Requests
- Dark Theme
- Screen Reader friendly
- Audio book + Ebook > Physical book
- Short messages > walls of text
- Raise your words, not your voice
- People will forget what you said or did, but people will never forget how you made them feel
- Hardware Fails, Software Has Bugs, People Make Mistakes
- I am the foremost expert of my own experience
- Take what you need, leave what you don't
- Objective Key Results (OKRs)
- HALT - Hungry Angry Lonely Tired
- Spoon Theory
- Fork Theory
- Fear Setting
- Six Sigma
- 8 wastes of lean (TIMWOODS)
- KNOT Technique
- Pugh Decision Matrix