diff --git a/apps/meteor/tests/unit/server/livechat/lib/requestPdfTranscript.spec.ts b/apps/meteor/tests/unit/server/livechat/lib/requestPdfTranscript.spec.ts
new file mode 100644
index 000000000000..c0e3d03dab4f
--- /dev/null
+++ b/apps/meteor/tests/unit/server/livechat/lib/requestPdfTranscript.spec.ts
@@ -0,0 +1,77 @@
+import { expect } from 'chai';
+import { describe, it, beforeEach, after } from 'mocha';
+import proxyquire from 'proxyquire';
+import sinon from 'sinon';
+
+const setStub = sinon.stub();
+const workOnPdfStub = sinon.stub();
+const queueWorkStub = sinon.stub();
+
+const { requestPdfTranscript } = proxyquire
+	.noCallThru()
+	.load('../../../../../ee/app/livechat-enterprise/server/lib/requestPdfTranscript.ts', {
+		'@rocket.chat/models': {
+			LivechatRooms: {
+				setTranscriptRequestedPdfById: setStub,
+			},
+		},
+		'@rocket.chat/core-services': {
+			OmnichannelTranscript: {
+				workOnPdf: workOnPdfStub,
+			},
+			QueueWorker: {
+				queueWork: queueWorkStub,
+			},
+		},
+	});
+
+describe('requestPdfTranscript', () => {
+	const currentTestModeValue = process.env.TEST_MODE;
+
+	beforeEach(() => {
+		setStub.reset();
+		workOnPdfStub.reset();
+		queueWorkStub.reset();
+	});
+
+	after(() => {
+		process.env.TEST_MODE = currentTestModeValue;
+	});
+
+	it('should throw an error if room parameter is null', async () => {
+		await expect(requestPdfTranscript(null, 'userId')).to.be.rejectedWith('room-not-found');
+	});
+	it('should throw an error if room is still open', async () => {
+		await expect(requestPdfTranscript({ open: true }, 'userId')).to.be.rejectedWith('room-still-open');
+	});
+	it('should throw an error if room doesnt have a v property', async () => {
+		await expect(requestPdfTranscript({}, 'userId')).to.be.rejectedWith('improper-room-state');
+	});
+	it('should not request a transcript if it was already requested', async () => {
+		await requestPdfTranscript({ v: 1, pdfTranscriptRequested: true }, 'userId');
+		expect(setStub.callCount).to.equal(0);
+		expect(workOnPdfStub.callCount).to.equal(0);
+		expect(queueWorkStub.callCount).to.equal(0);
+	});
+	it('should set pdfTranscriptRequested to true on room', async () => {
+		await requestPdfTranscript({ _id: 'roomId', v: {}, pdfTranscriptRequested: false }, 'userId');
+		expect(setStub.calledWith('roomId')).to.be.true;
+	});
+	it('should call workOnPdf if TEST_MODE is true', async () => {
+		process.env.TEST_MODE = 'true';
+		await requestPdfTranscript({ _id: 'roomId', v: {} }, 'userId');
+		expect(workOnPdfStub.getCall(0).calledWithExactly({ details: { rid: 'roomId', userId: 'userId', from: 'omnichannel-transcript' } })).to
+			.be.true;
+		expect(queueWorkStub.calledOnce).to.be.false;
+	});
+	it('should queue work if TEST_MODE is not set', async () => {
+		delete process.env.TEST_MODE;
+		await requestPdfTranscript({ _id: 'roomId', v: {} }, 'userId');
+		expect(workOnPdfStub.calledOnce).to.be.false;
+		expect(
+			queueWorkStub.getCall(0).calledWithExactly('work', 'omnichannel-transcript.workOnPdf', {
+				details: { rid: 'roomId', userId: 'userId', from: 'omnichannel-transcript' },
+			}),
+		).to.be.true;
+	});
+});
diff --git a/ee/packages/omnichannel-services/package.json b/ee/packages/omnichannel-services/package.json
index 15b57e56881a..31a6578463f0 100644
--- a/ee/packages/omnichannel-services/package.json
+++ b/ee/packages/omnichannel-services/package.json
@@ -43,5 +43,8 @@
 	"typings": "./dist/index.d.ts",
 	"files": [
 		"/dist"
-	]
+	],
+	"volta": {
+		"extends": "../../../package.json"
+	}
 }
diff --git a/ee/packages/omnichannel-services/src/OmnichannelTranscript.spec.ts b/ee/packages/omnichannel-services/src/OmnichannelTranscript.spec.ts
index 569e0b4eefe5..4620fea206d6 100644
--- a/ee/packages/omnichannel-services/src/OmnichannelTranscript.spec.ts
+++ b/ee/packages/omnichannel-services/src/OmnichannelTranscript.spec.ts
@@ -24,9 +24,6 @@ jest.mock('@rocket.chat/core-services', () => ({
 	Room: {
 		createDirectMessage: jest.fn().mockResolvedValue({ rid: 'roomId' }),
 	},
-	QueueWorker: {
-		queueWork: jest.fn(),
-	},
 	Translation: {
 		translate: jest.fn().mockResolvedValue('translated message'),
 		translateToServerLanguage: jest.fn().mockResolvedValue('translated server message'),
@@ -40,7 +37,6 @@ jest.mock('@rocket.chat/core-services', () => ({
 jest.mock('@rocket.chat/models', () => ({
 	LivechatRooms: {
 		findOneById: jest.fn().mockResolvedValue({}),
-		setTranscriptRequestedPdfById: jest.fn(),
 		unsetTranscriptRequestedPdfById: jest.fn(),
 		setPdfTranscriptFileIdById: jest.fn(),
 	},