Get purchase confirmation for Carbon Bot 2.0

[aeshky]

We are revamping and redeploying Carbon bot to test research ideas.

Problem:
We currently assume that clicking on the link to purchase a carbon offset == task success. However, the conversation could have gone badly, but the user clicked the link out of curiosity.

Solution:
Ideally, we would get a much stronger task success signal by:

1. receiving a purchase confirmation from the website, or
2. completing the purchase with carbon bot. Confirmation can be done with a button (to avoid misclassifying a differnt intent as "confirm").

Implementation:
I don't yet know how to do this, but will consult with engineers.

Relevant documents:
Bigger picture

[amn41]

the link we send users is actually a referral link, so in theory we should know if someone buys the offsets, but its either never actually happened or the referral doesn't work.

[aeshky]

Thanks, Alan. I'll look into this when I return from my holiday, but let me know if you have suggestions or further remarks.

[alopez]

@aeshky should this be grouped with Objective 1?

[aeshky]

Yes, thanks Adam. We will link it to KR2.

[tttthomasssss]

Currently, the only record of a link being clicked (independent of whether a subsequent purchase is made or not), is an automatic Rasa X tag (link-2-clicked). It would be great if we had a record of a click in the Tracker, which would make it a lot easier further downstream for evaluation.

One idea would be to replace the link with a button (kind of as is done in the case of facebook) - this way we would have some flexibility in tracking if a button click event has happened.

[amn41]

@tttthomasssss what you describe is a little weird from a UX perspective. Clicking this button would simultaneously 'submit' the button as a message in the conversation, and also open a link. Some browsers might even block that kind of behaviour.