Ombi on Linux has stopped importing any new Plex users (UnprocessableEntity)

[cthierman]

Summary

New Plex Users no longer being imported when trying to manually import, or allowing for regular scheduled imports.

To Reproduce:

1. Go to Ombi settings
2. Click on Configuration
3. finally click on "Run Importer" at bottom of screen.

Message comes back saying "Plex Users import started" but nothing happens.

Expected Behavior:
Any new plex users added my plex server since last import should be added to Ombi.

Logs:

2024-09-07 23:26:46.970 -06:00 [ERR] StatusCode: UnprocessableEntity, Reason: Unprocessable Entity, RequestUri: https://plex.tv/users/account.json
2024-09-07 23:26:46.973 -06:00 [ERR] Job Plex.IPlexUserImporter threw an unhandled Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202
at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable1 source, Func2 predicate, Boolean& found)
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable1 source, Func2 predicate)
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201 at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74 at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23 at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken) 2024-09-07 23:26:46.974 -06:00 [ERR] Job Plex.IPlexUserImporter threw an exception. Quartz.SchedulerException: Job threw an unhandled exception. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.<ImportAdmin>b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202 at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable1 source, Func2 predicate, Boolean& found) at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable1 source, Func2 predicate) at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74
at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23
at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)
--- End of inner exception stack trace --- [See nested exception: System.NullReferenceException: Object reference not set to an instance of an object.
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202
at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable1 source, Func2 predicate, Boolean& found)
at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable1 source, Func2 predicate)
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List`1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201
at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74
at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23
at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)]

Ombi Version

4.46.3

What platform(s) does this occur on?

Linux

What database are you using?

MySQL

Relevant log output

2024-09-07 23:26:46.970 -06:00 [ERR] StatusCode: UnprocessableEntity, Reason: Unprocessable Entity, RequestUri: https://plex.tv/users/account.json
2024-09-07 23:26:46.973 -06:00 [ERR] Job Plex.IPlexUserImporter threw an unhandled Exception:
System.NullReferenceException: Object reference not set to an instance of an object.
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.<ImportAdmin>b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202
   at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable`1 source, Func`2 predicate, Boolean& found)
   at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List`1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74
   at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23
   at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)
2024-09-07 23:26:46.974 -06:00 [ERR] Job Plex.IPlexUserImporter threw an exception.
Quartz.SchedulerException: Job threw an unhandled exception.
 ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.<ImportAdmin>b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202
   at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable`1 source, Func`2 predicate, Boolean& found)
   at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List`1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74
   at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23
   at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)
   --- End of inner exception stack trace --- [See nested exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.<>c__DisplayClass10_0.<ImportAdmin>b__0(OmbiUser x) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 202
   at System.Linq.Enumerable.TryGetFirst[TSource](IEnumerable`1 source, Func`2 predicate, Boolean& found)
   at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.ImportAdmin(UserManagementSettings settings, PlexServers server, List`1 allUsers) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 201
   at Ombi.Schedule.Jobs.Plex.PlexUserImporter.Execute(IJobExecutionContext job) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/Jobs/Plex/PlexUserImporter.cs:line 74
   at Ombi.Schedule.QuartzJobRunner.Execute(IJobExecutionContext context) in /home/runner/work/Ombi/Ombi/src/Ombi.Schedule/QuartzJobRunner.cs:line 23
   at Quartz.Core.JobRunShell.Run(CancellationToken cancellationToken)]

[BJWTech]

Same thing is happening here. I had a user reach out stating they don't use their old email any longer. So I removed the friend in Plex and added him with his new email. He accepted and is working in Plex.

So I went to ombi to check and he had not been imported yet. I went ahead and did the "run importer" manually. Ombi stated it would do so.

I get the same ERR in my logs.