Multi Turn not working in Teams

[aidab98]

I’m deploying FAQ Plus and facing issue with the multi turn chat in Teams.
When I ask the bot a question, it responds with the multi turn options, however when I click on one of the options it responds with “I didn't find a matching answer for this question. Do you want me to ask an expert?". If I copy the exact question and enter it in chat it responds correctly. The bot is unable to respond when I select from the multi turn options but if I type the question, it responds correctly. The multi turn is working fine in the qnamaker. I’ve tried the same knowledge base with another webapp bot I created in Azure and it works correctly, so nothing is wrong in the knowledge base itself.

[Porkai-Pandian]

Hi @aidab98,

Thank you for raising the query and sharing all the details, we've identified this as a bug, will triage it and let you know when it'll be addressed. But as a work around, users can still type the question to get the answer from the bot, request to use the work around for now.