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Can't embark on merge train: Unable to update: user X is unknown. #5075

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JohanLorenzo opened this issue Mar 14, 2023 · 8 comments
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@JohanLorenzo
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JohanLorenzo commented Mar 14, 2023

Expected Behavior

Github users can use a Github label to get their PR embarked on a merge train.

Actual Behavior

Here's the error message we currently get:

This pull request cannot be embarked for merge

The merge queue pull request can't be updated
Details:

Unable to update: user MozillaNoah is unknown.

Please make sure MozillaNoah has logged in Mergify dashboard.

Source: https://github.com/mozilla-mobile/firefox-android/pull/1217/checks?check_run_id=11997595835

Steps to Reproduce the Problem

  1. Have a user part of our Github organization mark a PR ready to embark on a merge train
  2. Wait for CI to complete
  3. When CI is ready, PR gets the error message above ⬆️

I'm not 100% sure but this looks like a recent regression. No one on the team has ever got this problem.

cc @rvandermeulen

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@sileht
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sileht commented Mar 15, 2023

@JohanLorenzo
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TIL https://changelog.mergify.com/ 👍 Speaking of which, is there an RSS/Atom feed I can follow?

That sounds good, we'll look into how we can solve this on our side. Thanks a bunch for the quick answer and the pointer 👌

@JohanLorenzo
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ℹ️ We'll get this resolved on our side in bug 1822491.

@jcristau
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@sileht Is there a workaround for this that doesn't require a premium plan?

@JohanLorenzo JohanLorenzo reopened this Mar 15, 2023
@jd
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jd commented Mar 15, 2023

TIL https://changelog.mergify.com/ 👍 Speaking of which, is there an RSS/Atom feed I can follow?

@JohanLorenzo no RSS feed for now, sorry 😢

We're working on a fix to make work again the queue action when using rebase. It should land by end of the week.

@jcristau
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@jd any update on a fix? Thanks :)

@riya-singhal31
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Is there any update on this, till when it can get fixed.
Thanks!

@Madhu-1
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Madhu-1 commented Apr 12, 2023

@jd, any workaround or suggestions on this one? We are using mergify with cephcsi to auto-merge PR's, we are currently blocked for PR merging. One example instance is here https://github.com/ceph/ceph-csi/pull/3738/checks?check_run_id=12653144572

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