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URGENT: Bug: When Reservation Holder cancels their reservation, a 'NO SHOW' email is automatically sent #527

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ss12430 opened this issue Dec 9, 2024 · 3 comments
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ss12430 commented Dec 9, 2024

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@ss12430 ss12430 added this to the 2025 Spring milestone Dec 9, 2024
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ss12430 commented Dec 9, 2024

Around 2:35pm I received a Cancellation email and No Show email for a cancelled event that was to take place on 12/16.

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This morning I emailed the dev team about the same thing - when the reservation holder canceled their event it automatically was marked as a No Show and sent a No Show email. For the first two this morning (see below) the cancellations were within 24 hours so I thought maybe it was just a new functionality that needed to be changed from "No Show" to "Late Arrival"

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ss12430 commented Dec 9, 2024

And to add- I checked and it was not a member of my team that selected 'no show' for these reservations on the booking tool

@rlho rlho self-assigned this Dec 12, 2024
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ss12430 commented Dec 12, 2024

Adding more instances if this bug:

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