Problem joining a video conference using the iOS app

[supczinskib]

You cannot join a video conference from an iOS device using the Jitsi Meet app installed on your smartphone. Is it intended. Is there any way to fix this so that the Jitsi Meet app opens?

ios.mp4

[holema]

Hello @supczinskib,

I dont use an ios phone, so Im not able to reproduce this error.

Can you translate the error message for me?
We start the app with a prefix jitsi-meet instead of https. In the windows world this is the deep link for the jitsi-app. But normaly this button should be deactivated on mobile phones, because the selection between app and browser happens on a mobile phone after opening the meeting and then tap on the button open in app directly in the meeting-iframe. I will test this behaviour this wekkend and I will give you am answer.

[supczinskib]

Can you translate the error message for me?

iOS supports universal links. It would be great if when you click "Join with app", the Jitsi Meet app opens, similar to how Electron Jitsi Meet on PC opens.

https://developer.apple.com/documentation/xcode/allowing-apps-and-websites-to-link-to-your-content
https://developer.apple.com/library/archive/documentation/General/Conceptual/AppSearch/UniversalLinks.html

[supczinskib]

On the site https://meet.jit.si it works.

RPReplay_Final1689998470.mp4

[holema]

Hello @supczinskib,

I found out what the confussion created.

When there is a small device, lika a smartphone, then the button "start with the app" is not shown. This ist the reason, because then the meeting is started normaly and the user can then now select the option to start the meeting in the app.

You can try it out and it chould work.

Now we should find a way how we can mak this clear to the users. :)

[supczinskib]

In my opinion, the native Jitsi Meet app for iOS provides a much better service and user experience than the web version. It also allows you to use the entire smartphone screen, which is important for such a small device, has a car mode and gives you the ability to share your smartphone screen. The current user experience is as shown in the screenshots below. The user receives information that he cannot use the system Safari browser, which is used by most iPhone owners (it's hard to convince them to use a different one, because Safari for iOS really works exceptionally well), and when he uses Chrome (the browser uses AppleWebKit anyway), he either receives errors or the interface, e.g. WBO, is so unergonomic that it is practically useless. The whole thing looks quite unprofessional. In my opinion, the user should have an optional choice whether they want to participate in a video conference through a browser or through an application. The more that this is not a small target group, iPhone in Europe are used on average by every third person.

[holema]

Hello @supczinskib,

this issue seems to be an issue of missunderstanding.
We fully support the app but in this case not the "Start in the app" button must be hit, but the "start in the browser" button must be hit.
Then the JItsi-iframe gives the user the opportunity to select the app.

In the jitsi-admin default instance, the app is completly deactivatied, thats the reason why the selection is not shown.
I change now some wordings so it is easier to understand.

For these kind of ideas we have th jitsi-admin commiunity talk, which takes place this evening at 06:00 CEST ,so german time. I would be glad to see you there, so we can make a screenshare and talk about your issue.

You can enter the jitsi-admin communiy talk by entereing this link:
https://jitsi-admin.de/en/myRoom/start/jitsiadmin_community_talk-630

[timmwille]

Hello, I also tried this via Android and seem to have similar issues connecting (apart from joining straight via browser):

• Joining by input URL via App:
  

• Joining via Browser and "Join in App" Button does not do anything
  

• Extra: clicking on "Download from App Store" brings up an Error too
  

Let me know if I should open separate Issues for any of those cases and keep up the good work, thank you! 🙏

[holema]

Hello @timmwille,
do you click on the start button of on the button open in app?
I could reproduce the issue. But it seems that the problem is in the freifunk jitsi-instance mot the jitsi-admin. If I select the original jitsi-server of 8x8 to create the conference, I can select the downloadlink and it is not broken.