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Update support.md (#516)
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* Update support.md

Update mentions of IAL2 status to compliant

* Update support.md

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Co-authored-by: karenstrother <[email protected]>
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mitchellhenke and karenstrother authored Nov 18, 2024
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Expand Up @@ -184,7 +184,7 @@ If you have technical questions that are not covered by these FAQ's, submit a ti
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For our Login.gov basic authentication accounts (IAL1), we rely on the user having access to an email address, password, and a secure multi-factor authentication method (AAL2 or higher) such as a phone, authentication app or PIV/CAC where they can receive a secure code to use to sign in to their account.
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For identity proofing, in addition to meeting the above requirements for IAL1/AAL2, we ask users to upload a photograph of their state-issued ID and share their address, phone number and other personal information which is then verified against authoritative sources. Login.gov identity proofing services do not meet NIST IAL2 standards at this time. We continue to work toward achieving certification of compliance with the IAL2 standard from a third-party assessment organization.
For identity proofing, in addition to meeting the above requirements for IAL1/AAL2, we ask users to upload a photograph of their state-issued ID and share their address, phone number and other personal information which is then verified against authoritative sources.
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