Ability to customize Service Submission Confirmation Page Per Service and based Variables received by BPM

[StephenOTT]

The Service submission confirmation page needs the ability to be customized per service and have placeholders that are filled by data that is returned by BPM (such as camunda) post-submission.

Following scenarios/features need to be supported (But lets review first):

• Per Service Confirmation Messages that are defined by the Service Directory level. Use placeholders ( {{variableName}} ) that are used by variables that are returned by the Camunda Start Instance response.

• Ability to have Confirmation Message "Templates" that can be centrally defined and then applied to multiple services. This is needed so business staff that are looking to make a bulk change do not have to change dozens or hundreds of services for a small text change. As part of this lets look at if its better to just have Per Service Descriptions that have "block" placeholder rather than the entire confirmation message being a template.

• Structured variable schema that BPM should respond with. These scheme will be implemented in the BPMN configuration.

• Ability to customize the "return to dashboard" link? TBD

• Look at the ability to create "sub-templates" that can be optionally called by BPMN variables. Such as a "Rate your experience" which can defined by the BPMN variable response.

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Test the following Key use cases:

• BPMN returns a Service Level (SLA) and display on confirmation ("Your pothole will be fixed within 5 days")

• BPMN returns a legacy/Internal system generated case/SR ID number ("Your Case number if 2016-01-5")

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Given the potential delay in Syncronous response times from DS -> Camunda -> System X -> and back to Camunda -> DS lets look at the following:

• Add a "please wait" JS implementation that appears when the user "submits" their Service.