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faq.html
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<p>Here's some additional text about FAQs</p>
<ul data-behaviour="expandMenu" class="r-ul faq-list expander" role="tablist"
aria-multiselectable="false">
<li class="faq-list__item">
<a href="#e1" class="js-expand-btn faq-btn" aria-expanded="false"
aria-selected="false" aria-controls="expander-0" role="tab">
<span class="faq-btn__number">1</span>
<span class="faq-btn__title">Is it easy to use?</span>
<div class="faq-btn__underline"></div>
</a>
<div class="js-expand-content s-content faq-content" id="e1" aria-hidden="true"
aria-labelledby="expander-0" role="tabpanel">
<p>Yes! Twine was designed to make it easier and less time consuming for small
businesses to collect data. </p>
<p>Users often tell us that it is really easy to use but like any technology,
using Twine can take a bit of practice first.<br></p>
<p>We can help with anything you find tricky by providing training online and in
person, and a helpline. </p>
</div>
</li>
<li class="faq-list__item">
<a href="#e2" class="js-expand-btn faq-btn" aria-expanded="false"
aria-selected="false" aria-controls="expander-1" role="tab">
<span class="faq-btn__number">2</span>
<span class="faq-btn__title">How long does it take to set up?</span>
<div class="faq-btn__underline"></div>
</a>
<div class="js-expand-content s-content faq-content" id="e2" aria-hidden="true"
aria-labelledby="expander-1" role="tabpanel">
<p>Setting up your account doesn't take long at all. Start by going to the Sign
Up page and telling us a bit more about you and we'll get you started. </p>
<p>There is no need to install anything on your computer, only the volunteer app
needs to be downloaded.<br></p>
<p>Once you receive your login details, you'll be able to start collecting data.
</p>
<p>Volunteer data will be collected whenever you or your volunteers record it
through the app, and uploaded onto your Twine workspace overnight, so you
may want to check with on a regular basis - we'd recommend weekly.<br></p>
<p>Visitor data is collected whenever a visitor logs in, either by typing in
their name or using their membership card. You can access stats whenever
you'd like. <br></p>
</div>
</li>
<li class="faq-list__item">
<a href="#e3" class="js-expand-btn faq-btn" aria-expanded="false"
aria-selected="false" aria-controls="expander-2" role="tab">
<span class="faq-btn__number">3</span>
<span class="faq-btn__title">Do I need technical support?</span>
<div class="faq-btn__underline"></div>
</a>
<div class="js-expand-content s-content faq-content" id="e3" aria-hidden="true"
aria-labelledby="expander-2" role="tabpanel">
<p>Once it’s set up, Twine should need very little technical support. If you do
have any questions, please contact our technical team at <a
href="mailto:[email protected]">[email protected]</a>
</p>
</div>
</li>
<li class="faq-list__item">
<a href="#e4" class="js-expand-btn faq-btn" aria-expanded="false"
aria-selected="false" aria-controls="expander-3" role="tab">
<span class="faq-btn__number">4</span>
<span class="faq-btn__title">What about data protection?</span>
<div class="faq-btn__underline"></div>
</a>
<div class="js-expand-content s-content faq-content" id="e4" aria-hidden="true"
aria-labelledby="expander-3" role="tabpanel">
<p>Under GDPR law, the organisations using Twine are data controllers. Twine and
Power to Change as the organisation offering it are Data Processors, in
essence, we only use the data you share with us in ways you ask us to. <br>
</p>
<p>We have taken all necessary precautions to ensure that the personal data we
hold is kept safe and processed fairly, please see our full Terms and
Conditions and the privacy policy for this website for reference.</p>
<p>As an organisation using Twine and monitoring your volunteers will require
you to take appropriate measures for data protection. When you sign up,
there is a guidance sheet and training provided, but it is essential that
your organisation follows its own data protection policy in line with GDPR.
</p>
</div>
</li>
<li class="faq-list__item">
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<span class="faq-btn__title">What about Third Parties, who are they and what are
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<p>Many of the systems behind Twine were developed within Power to Change, and
so we have a small list of relevant Third-Parties. <br></p>
<p>Our database is hosted on Heroku, details follow:</p>
<p><a
href="https://www.heroku.com/policy/salesforce-heroku-msa">https://www.heroku.com/policy/...</a>
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<p>Heroku in turn hosts their services on Amazon Web Service's (AWS) physical
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<p>We have considered the future potential for additional services being offered
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in advance. <br></p>
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<p>Power to Change defines a community business as an organisation with
turnover, where none of that turnover goes into private profit. That profit
is reinvested into a defined local community, sometimes for a particular
purpose. These organisations are accountable to their local area. They can
be social enterprises, community benefit societies, industrial and provident
societies and many other legal forms. If you’re not sure, just get in touch
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<p>Power to Change are a national charitable trust operating throughout England.
We received an endowment from the National Lottery Community Fund in 2015 to
support community businesses and help them become more sustainable. Part of
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community businesses to better understand their data and digital needs.
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