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Jetpack Stats show percentages in the Emails section #97812

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ariel-maidana opened this issue Dec 27, 2024 · 6 comments
Closed

Jetpack Stats show percentages in the Emails section #97812

ariel-maidana opened this issue Dec 27, 2024 · 6 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. Groundskeeping Issues handled through Dotcom Groundskeeping rotations Needs triage Ticket needs to be triaged [Platform] Atomic [Platform] Simple [Pri] High Address as soon as possible after BLOCKER issues [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors [Type] Bug When a feature is broken and / or not performing as intended

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@ariel-maidana
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Quick summary

In the Email section of the Subscribers tab of Jetpack Stats (https://wordpress.com/stats/subscribers/) opens and clicks are shown as percentages instead of absolute numbers. The example in the support page shows absolute numbers.

Image

Steps to reproduce

  1. On any site with a newsletter and active subscribers, go to https://wordpress.com/stats/subscribers/site_url
  2. Scroll down to the Emails section.
  3. See issue.

What you expected to happen

Clicks and opens should be shown in absolute numbers, as in the documentation (https://wordpress.com/support/stats/understand-your-sites-traffic/#emails).

Image

What actually happened

Clicks and opens are shown in percentages.

Impact

All

Available workarounds?

No but the platform is still usable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

Context: 9179725-zd-a8c
Related ticket: #97601
@ariel-maidana ariel-maidana added [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Dec 27, 2024
@github-actions GitHub Actions
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Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Dec 27, 2024
@valterlorran valterlorran moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Dec 30, 2024
@valterlorran
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I redirected this to @Automattic/zap as they changed the behavior. I'm unsure of the exact motivation, but I believe they can enlighten us.

#97581
Automattic/jetpack#40538

If this is the new behavior to be, we should update the docs as listed by @ariel-maidana.

@lezama
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lezama commented Dec 30, 2024

Good catch! Yes, please! Could you update the docs? We will be showing rates instead of clicks going forward. You can view the details in the tooltip or on the individual email page. We made this change based on feedback from newsletter owners, as they find rates more useful than clicks.

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@lezama
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lezama commented Dec 30, 2024

Tooltip will show up after we merge #97729

@valterlorran
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Hey, @lezama, thank you very much for the context. Can you please provide me with a good screenshot so I can update the docs? Feel free to DM me on Slack to avoid losing quality.

@valterlorran valterlorran added the Groundskeeping Issues handled through Dotcom Groundskeeping rotations label Jan 2, 2025
@valterlorran
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Closing this as we updated the docs to reflect the changes.

More context: p1735844843288229-slack-CFS7FQ9FD

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] User Interaction & Engagement Tools and features for site owners to share, promote, and manage engagement with their audiences. Groundskeeping Issues handled through Dotcom Groundskeeping rotations Needs triage Ticket needs to be triaged [Platform] Atomic [Platform] Simple [Pri] High Address as soon as possible after BLOCKER issues [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors [Type] Bug When a feature is broken and / or not performing as intended
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@lezama @valterlorran @ariel-maidana